> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getrivet.ca/llms.txt
> Use this file to discover all available pages before exploring further.

# Managing your account

> The account panel, the settings tabs, and how to tell which one you need.

Rivet keeps account controls in two distinct places: the **account panel**
(things about *you*) and the **settings tabs** (things about how Rivet
behaves on incoming calls and texts). Knowing which is which saves you a lot
of hunting.

## The account panel

Tap your avatar in the top-right corner of any screen. A panel slides in
from the right with everything tied to your identity:

* **Signed in as** — the email address attached to your account.
* **Your practice name** — sits under your email so you can confirm at a
  glance which account you're in.
* **Your Rivet Number** — the local Canadian number Rivet provisioned for
  you. Formatted, tap to copy.
* **Auto-Reply card** — the live status of your auto-responses. Tap to
  open the editor. Read more in
  [Customizing your auto-response](/practice-phone/customizing-auto-response).
* **Notifications** (desktop only) — browser-push toggle plus a one-line
  hint that describes what you'll get notified about.
* **Biometric Unlock** (phone only) — Face ID, Touch ID, or fingerprint
  toggle. Flipping it on prompts your biometric immediately as proof you
  can actually use it; we won't save the preference unless the prompt
  succeeds.
* **Get Help** — opens a fresh SMS thread pre-addressed to Rivet support.
* **Data Processing Agreement** — the version you accepted, the date you
  accepted, and the full text on tap.
* **Privacy Policy** and **Terms of Service** — open the canonical
  versions at `getrivet.ca/privacy` and `getrivet.ca/terms` in your
  browser.
* **Sign Out** — a full-width red button. Clears the session, the
  biometric preference, and the cached data on this device.

## The settings tabs

Reachable from the bottom nav on phone, or the sidebar on desktop (\*\*Cmd

* 6\*\*, **Cmd + 7**, **Cmd + 8**):

- **Auto-Reply** — turn each voicemail category's automatic reply on or
  off, and edit the reply text per category.
- **Greeting** — your voicemail greeting. Use the default, record your
  own, or upload an audio file.
- **Forwarding** — instructions for forwarding your existing practice
  number to Rivet, organised by carrier.

These are about how Rivet handles calls, not about your account
identity. A new colleague borrowing your laptop and signing in as
themselves should see your Auto-Reply text wiped clean — because it
belongs to *the account*, not *the laptop*.

## Where things are NOT

A few controls you might look for that don't exist as in-app surfaces:

* **Change your email address** — not in the app. Email
  [hello@getrivet.ca](mailto:hello@getrivet.ca) and we'll re-bind your account.
* **Change your phone number (the Rivet line)** — not in the app.
  See [Changing your Rivet number](/account/changing-your-number).
* **Billing and invoices** — handled through the billing portal, not the Rivet app. See
  [Invoices and receipts](/billing/invoices-and-receipts).
* **Cancel your subscription** — handled by emailing us. See
  [Canceling your account](/account/canceling-your-account).

This is intentional. We'd rather a human-touched cancellation, billing,
or number change than build a dashboard that you'll use once a year.

## Related articles

<CardGroup cols={2}>
  <Card title="Your practice profile" icon="user-pen" href="/account/your-practice-profile">
    Your practice name, email, and cell number — what each one drives.
  </Card>

  <Card title="Notification preferences" icon="bell" href="/account/notification-preferences">
    Which channel notifies you about which event, and how to tune it.
  </Card>
</CardGroup>