> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getrivet.ca/llms.txt
> Use this file to discover all available pages before exploring further.
# The 14-day trial
> What the trial covers, what stays running on day 15, and how to convert.
Every Rivet account starts with a **14-day free trial**. No credit card
required at signup, no trial-end auto-charge, no surprise bills. The
trial exists so you can test the line, take a real call, watch a few
voicemails get transcribed and auto-replied to, and decide whether the
service is worth your \$65 a month.
## What the trial covers
Everything Rivet does. The trial is **not feature-limited**:
* Your provisioned Canadian phone number.
* Voicemail transcription, classification, and auto-reply.
* Two-way SMS messaging with your clients.
* Video sessions and your permanent waiting room.
* Clinical templates, EMDR sets, session notes.
* Browser and app push notifications.
* The full app on desktop and mobile.
The 14 days is just time, not a feature gate. If a thing exists in
Rivet, you're using the real version of it during the trial.
## What happens at day 14
When the 14-day window closes, Rivet's UI surfaces a full-screen
blocker — a polite "Your trial has ended. To continue viewing and
managing your conversations, activate your account" overlay with an
**Activate my account** button. The button opens a payment page where
you enter your card and start the subscription.
The blocker covers your inbox, your thread view, your settings, every
screen. You can't dismiss it — that's the point. The 14 days were the
"try before you buy" window; day 15 is the "decide" moment.
**Five days before the trial ends, Rivet shows a one-line warning
modal.** It's dismissible — once per day — so it nags you
appropriately without becoming wallpaper. The warning surfaces the
same payment link so you can convert before day 15 if you already
know you're keeping the line.
## What keeps working during a trial-ended state
This is the part most other tools get wrong. **The backend stays live.**
On day 15, even with the blocker covering your screen, Rivet keeps:
* Receiving inbound calls on your Rivet number.
* Recording voicemails and transcribing them.
* Classifying voicemails and sending the auto-reply text to your callers.
* Receiving inbound SMS from clients and logging them in your inbox.
* Capturing every voicemail to the conversation history so it's
waiting for you when you subscribe.
What you **lose** is visibility into the inbox until you subscribe.
The data is being created; you just can't see or act on it from the
app until the blocker clears.
We did this deliberately. Letting auto-replies stop the day a trial
ends would mean every client who called between the trial expiring and
you noticing got radio silence — bad for them, bad for your practice,
bad for the impression a returning client has of the system. The cost
of keeping the back-end running for an extra day or two while you
finish trial conversion is small; the cost of clients feeling abandoned
is much larger.
## Activating your subscription
Either on the day-15 blocker or in the warning modal that appears
five days before expiry.
Your card details go directly to our payment processor; Rivet
doesn't see them. Your billing address is collected here too —
it's used to calculate Canadian sales tax. See
[Canadian taxes](/billing/canadian-taxes).
You're redirected back to your Rivet inbox after a successful
payment. The blocker is gone, your trial-status flips to active in
the background, and the next charge is queued for one month from
today.
The whole process is about 90 seconds.
## After you subscribe
A few things change quietly:
* The trial badge in the corner of the inbox disappears.
* The five-day warning modal and the day-15 blocker never appear
again.
* Your monthly billing date is set to today's calendar day — if you
activate on the 18th, you're billed on the 18th each month going
forward.
* The first invoice is emailed to the address you signed up with.
If you've already used Rivet for 14 days, you've already learned where
everything is. The activation flow doesn't change anything inside the
app.
## If you decide not to activate
That's a valid outcome too. The trial blocker stays on your screen but
the back end keeps capturing data. If you change your mind in the next
30 days, you can activate at any time and pick up exactly where you
left off — every voicemail, every SMS, every classification that
landed in the meantime is waiting for you.
After 30 days of trial-expired status without payment, Rivet starts
the account-closure workflow: we email you a heads-up, give you a
week to respond, then release the phone number back to the carrier
pool. See [Canceling your account](/account/canceling-your-account) for
what happens during that process.
## Related articles
What's included for \$65 a month.
What the payment page looks like and what cards are accepted.