> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getrivet.ca/llms.txt
> Use this file to discover all available pages before exploring further.

# Send your Rivet link through Jane or Owl

> Put your Rivet waiting room link inside your EHR's appointment emails, so clients get one link and land on a computer

Your clients already get an appointment email from your EHR — Jane, Owl,
or whatever you use to schedule and send reminders. The cleanest way to
get them into a Rivet session is to put your Rivet waiting room link
*inside that email*, so they never see two links and never have to
guess which one to click.

There's a little more to it than pasting a link in one box, because
Jane and Owl each bundle their own video and will add *their* link to
the appointment email unless you tell them not to. So the setup is two
moves: turn off the EHR's built-in video for these appointments, and
put your Rivet link where the EHR puts the appointment details. Do it
once and every future booking carries it.

Your Rivet waiting room link is the same every session — it's your
**Rivet URL** (`getrivet.ca/your-name`). You set this up once in the
EHR; you don't touch it again.

## In Jane

<Steps>
  <Step title="Make these appointments a non-video type">
    Jane only adds its own video link when the appointment's treatment
    is set up as a **Telehealth (1:1)** treatment. Under **Settings →
    Treatments, Classes & Group Appointments**, use a regular (non-
    telehealth) treatment for your Rivet sessions — or add one just for
    them. With Jane's video off, there's no competing link.
  </Step>

  <Step title="Add your Rivet link to the appointment email">
    On that treatment, open the **Booking Information (After Booking)**
    field and paste your Rivet URL with a short instruction — for
    example: *"Join your session here: getrivet.ca/your-name — please
    join on a computer, and keep your phone nearby."* This text goes
    into both the booking confirmation and the reminder email.
  </Step>

  <Step title="Give the appointment a home (optional but tidy)">
    Under **Settings → Locations** you can add a location like *"Online
    (Rivet)"*. Jane shows a location's name and description in the
    appointment email, so this is a second, tidy place your link and
    instructions can live — and it keeps these sessions clearly labelled
    on your schedule.
  </Step>

  <Step title="Check your reminders are on">
    Under **Settings → Reminders & Notifications**, make sure the
    confirmation and the reminder email are turned on so the link
    actually goes out (Jane sends the reminder about 30 minutes before).
    You can adjust the wording under **Settings → Language**.
  </Step>
</Steps>

## In Owl

<Steps>
  <Step title="Turn off Owl's video for the service">
    Under **Settings → Services & Fees**, open the service you use for
    Rivet sessions and set **Bookable As Video** to **Not a Video
    Session**. That stops Owl from attaching its own video link.
  </Step>

  <Step title="Put your Rivet link in the reminder and confirmation">
    Under **Settings → Notifications → Reminders**, write your reminder
    email body with your Rivet link in it — for example: *"Join your
    session here: getrivet.ca/your-name — please join on a computer, and
    keep your phone nearby."* Turn on **Appointment Confirmations** too,
    so the link also goes out the moment a session is booked, not only
    at reminder time.
  </Step>

  <Step title="Turn reminders on for each client">
    On the client's record, under **Contact & Clinical → Contact
    Details → Edit**, add their email and set the **Email Reminders**
    timing. That's what sends them the email with your link.
  </Step>
</Steps>

## Send yourself a test booking

This is the step that confirms it worked, whichever EHR you use. Book a
session to yourself, then open the email your client would get. You're
checking for two things:

* Your Rivet link is there, and
* Your EHR's *own* video link is **not** — just the one link, yours.

If you see two links, the EHR's video is still on for that appointment
type; go back and switch it off. If the email looks right, you're done —
every future booking will carry it.

## Tell your clients where to join

Because a Rivet session works best on a bigger screen — and the EMDR
tactile taps land on their phone — the one thing worth adding to your
link is: **join on a computer, and keep your phone nearby.** That's the
whole instruction. No account, no download; they click your link and
land in your waiting room.

## Related articles

<CardGroup cols={2}>
  <Card title="Works alongside your EHR" icon="folder-open" href="/getting-started/works-alongside-your-ehr">
    What lives in your EHR vs. what lives in Rivet.
  </Card>

  <Card title="Your Rivet URL" icon="link" href="/getting-started/your-rivet-url">
    Where your waiting room link comes from and how to set it.
  </Card>
</CardGroup>


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