# Rivet Knowledge Base

> Product guide for Rivet — your practice phone, video sessions, clinical templates, and EMDR.

## Docs

- [Canceling your account](https://docs.getrivet.ca/account/canceling-your-account.md): How to cancel, what happens to your number, what we keep, and the timeline for deletion.
- [Changing your Rivet number](https://docs.getrivet.ca/account/changing-your-number.md): When changing the Rivet line is worth it, what changes break, and how to request a swap.
- [Changing your Rivet URL](https://docs.getrivet.ca/account/changing-your-rivet-url.md): You get three changes. What the new URL covers and what you have to update yourself.
- [Your account](https://docs.getrivet.ca/account/index.md): Where to find your practice profile, your Rivet URL, your notification settings, and the controls for changing or closing your account.
- [Managing your account](https://docs.getrivet.ca/account/managing-your-account.md): The account panel, the settings tabs, and how to tell which one you need.
- [Notification preferences](https://docs.getrivet.ca/account/notification-preferences.md): Push on the phone, push in the browser, SMS to your cell — which channel handles which event.
- [Your data export](https://docs.getrivet.ca/account/your-data-export.md): Per-session PDF inside the app; a full-account export by email request.
- [Your practice profile](https://docs.getrivet.ca/account/your-practice-profile.md): Your practice name, sign-in email, and cell number — what each one drives and how to change it.
- [Canadian sales tax](https://docs.getrivet.ca/billing/canadian-taxes.md): HST, GST, and PST — Stripe Tax handles it automatically based on your billing address.
- [Failed payments](https://docs.getrivet.ca/billing/failed-payments.md): Stripe retries automatically. Your service stays on during the retry window.
- [Billing + trial](https://docs.getrivet.ca/billing/index.md): Pricing, the 14-day trial, payment methods, invoices, and Canadian sales tax.
- [Invoices and receipts](https://docs.getrivet.ca/billing/invoices-and-receipts.md): Where Stripe emails them, how to find the customer portal, and what's on each invoice.
- [Payment methods](https://docs.getrivet.ca/billing/payment-methods.md): Credit card via a Stripe-hosted Payment Link. Rivet never sees your card details.
- [Refunds](https://docs.getrivet.ca/billing/refunds.md): Case-by-case via email. What a reasonable request looks like and how the review works.
- [Subscription pricing](https://docs.getrivet.ca/billing/subscription-pricing.md): $70 CAD a month. What's included, what isn't, and why the model is flat.
- [The 14-day trial](https://docs.getrivet.ca/billing/the-trial.md): What the trial covers, what stays running on day 15, and how to convert.
- [What's new](https://docs.getrivet.ca/changelog/index.md): Recent updates to Rivet — what shipped, when, and what it means for your practice.
- [Activity check-in](https://docs.getrivet.ca/clinical-templates/cbt/activity-check-in.md): Behavioral activation — one activity, mastery rating, pleasure rating, optional context.
- [Behavioral experiment](https://docs.getrivet.ca/clinical-templates/cbt/behavioral-experiment.md): Bennett-Levy's five-stage worksheet for designing a real-world test of a belief and revising the belief based on what happens.
- [Distortion check](https://docs.getrivet.ca/clinical-templates/cbt/distortion-check.md): Eleven common thinking patterns in a checkbox grid — a pattern-recognition aid for CBT clients.
- [Exposure log](https://docs.getrivet.ca/clinical-templates/cbt/exposure-log.md): Single-exposure SUDS triplet — predicted, peak, and end — plus duration and notes.
- [Mood diary](https://docs.getrivet.ca/clinical-templates/cbt/mood-diary.md): A sub-twenty-second daily mood capture — slider, optional sleep, optional context.
- [CBT and behavioral worksheets](https://docs.getrivet.ca/clinical-templates/cbt/overview.md): Thirteen worksheets covering thought records, behavioral activation, exposure, problem solving, values, and the in-session SUDS check-in — when each one earns its place.
- [Problem solving](https://docs.getrivet.ca/clinical-templates/cbt/problem-solving.md): D'Zurilla's five-stage worksheet — define, brainstorm without filtering, evaluate, pick and plan, review.
- [Self-compassion break](https://docs.getrivet.ca/clinical-templates/cbt/self-compassion-break.md): Neff's three-component exercise — mindfulness, common humanity, self-kindness — for shame and harsh inner voice.
- [Sleep diary](https://docs.getrivet.ca/clinical-templates/cbt/sleep-diary.md): Consensus Sleep Diary single-day entry for CBT-I — bedtime, onset, awakenings, wake time, quality, daytime impact.
- [Stuck point log](https://docs.getrivet.ca/clinical-templates/cbt/stuck-point-log.md): CPT stuck-point identification and Socratic challenge — the cognitive piece of Cognitive Processing Therapy for PTSD.
- [SUDS check-in](https://docs.getrivet.ca/clinical-templates/cbt/suds-check-in.md): Before and after distress rating across a single in-session intervention — 30 seconds total to fill.
- [Target identification](https://docs.getrivet.ca/clinical-templates/cbt/target-identification.md): EMDR Phase 3 assessment — image, negative cognition, positive cognition, VOC, emotion, SUDS, body sensation, and the post-processing re-ratings.
- [Thought record](https://docs.getrivet.ca/clinical-templates/cbt/thought-record.md): Beck's 5-column cognitive restructuring worksheet — situation, thought, evidence, balanced thought, re-rating.
- [Values clarification](https://docs.getrivet.ca/clinical-templates/cbt/values-clarification.md): ACT values exploration across eight life domains — importance, current alignment, and the gap to close.
- [ASRS v1.1 — adult ADHD screener](https://docs.getrivet.ca/clinical-templates/child/asrs-v1-1.md): The WHO 6-item Part A screener plus the 12-item Part B symptom checklist, with shaded-region scoring built in.
- [PHQ-A — depression screening for teens](https://docs.getrivet.ca/clinical-templates/child/phq-a.md): The PHQ-9 adapted for adolescents 11-17, with an adolescent-specific cutoff and a built-in self-harm flag.
- [RCADS — parent-rated anxiety and depression in kids 6-18](https://docs.getrivet.ca/clinical-templates/child/rcads-parent.md): Chorpita's 47-item parent-report measure of pediatric anxiety and depression, mapped to six DSM-IV disorders.
- [SDQ — a brief mental-health screen for adolescents](https://docs.getrivet.ca/clinical-templates/child/sdq-self.md): Goodman's Strengths and Difficulties Questionnaire, self-report version for clients 11-17 — 25 items, five subscales, and a prosocial strength index.
- [SNAP-IV — ADHD and ODD rating for kids 6-18](https://docs.getrivet.ca/clinical-templates/child/snap-iv.md): Swanson, Nolan, and Pelham's 26-item parent-rated scale covering DSM-IV ADHD inattention, hyperactivity/impulsivity, and oppositional defiant disorder.
- [C-SSRS — Columbia Suicide Severity Rating Scale](https://docs.getrivet.ca/clinical-templates/clinician-administered/c-ssrs.md): The FDA's standard suicide severity rating — clinician-administered, never self-report, with explicit high-risk flagging.
- [HAM-A — Hamilton Anxiety Rating Scale](https://docs.getrivet.ca/clinical-templates/clinician-administered/ham-a.md): The 14-item clinician-administered anxiety severity scale, split across psychic and somatic subscales.
- [HAM-D — Hamilton Depression Rating Scale](https://docs.getrivet.ca/clinical-templates/clinician-administered/ham-d.md): The 17-item clinician-administered depression severity scale you fill after a structured interview.
- [Clinician-administered measures](https://docs.getrivet.ca/clinical-templates/clinician-administered/overview.md): The six structured-interview instruments you fill about a client — never sent to them, by design.
- [Y-BOCS — Yale-Brown Obsessive Compulsive Scale](https://docs.getrivet.ca/clinical-templates/clinician-administered/y-bocs.md): The 10-item clinician-administered OCD severity scale — the standard outcome measure in ERP and SSRI trials.
- [YGTSS — Yale Global Tic Severity Scale](https://docs.getrivet.ca/clinical-templates/clinician-administered/ygtss.md): The clinician-administered tic severity instrument for Tourette's and chronic tic disorders.
- [YMRS — Young Mania Rating Scale](https://docs.getrivet.ca/clinical-templates/clinician-administered/ymrs.md): The 11-item clinician-administered mania severity scale — the standard outcome in bipolar treatment trials.
- [Safety plan](https://docs.getrivet.ca/clinical-templates/crisis/safety-plan.md): A six-step crisis safety plan built collaboratively with the client — warning signs, internal coping, social distraction, social help, professional contacts, and means safety.
- [Body scan](https://docs.getrivet.ca/clinical-templates/emdr/body-scan.md): Phase 6 body-focused scan — catch residual disturbance after VOC reaches 7 and SUDS reaches 0.
- [Calm place](https://docs.getrivet.ca/clinical-templates/emdr/calm-place.md): Phase 2 resource installation — build a calm or safe place the client can return to between and within sessions.
- [Container](https://docs.getrivet.ca/clinical-templates/emdr/container.md): Phase 2 container exercise — design a strong, sealable, openable place to put distressing material between sessions.
- [Future template](https://docs.getrivet.ca/clinical-templates/emdr/future-template.md): Phase 8 future-rehearsal installation — the third prong of past → present → future.
- [EMDR templates in Rivet](https://docs.getrivet.ca/clinical-templates/emdr/overview.md): The in-session worksheets that pair with the EMDR Workspace — calm place, container, body scan, and future template.
- [Finding the right template](https://docs.getrivet.ca/clinical-templates/finding-a-template.md): The picker, the category groups, search, and the choice between sending a template async vs filling it in the session.
- [Filling a template in-session](https://docs.getrivet.ca/clinical-templates/in-session-administration.md): The collaborative flow — your client fills on their device, you see the score rise on yours, and the form exports to your chart at the end.
- [Clinical templates](https://docs.getrivet.ca/clinical-templates/index.md): Standardized measures, therapeutic worksheets, and your own private session notes — all inside the session, with live scoring.
- [What's in the template library](https://docs.getrivet.ca/clinical-templates/overview.md): Standardized measures, therapeutic worksheets, and your own practitioner-private notes — what each is for and what stays on your device.
- [ACE — Adverse Childhood Experiences](https://docs.getrivet.ca/clinical-templates/screening/ace.md): The ten-item retrospective childhood adversity screener — administered with trauma-informed care.
- [BSL-23 — Borderline Symptom List](https://docs.getrivet.ca/clinical-templates/screening/bsl-23.md): Twenty-three-item severity tracker for borderline symptoms — the standard outcome measure in DBT and borderline-focused protocols.
- [CES-D-R — Center for Epidemiologic Studies Depression Scale, Revised](https://docs.getrivet.ca/clinical-templates/screening/ces-d-r.md): A 20-item depression scale revised to align with DSM-IV major-depressive-episode criteria across all nine symptom groups. Past-week frame, range 0–60.
- [CPSS-5 — Child PTSD Symptom Scale](https://docs.getrivet.ca/clinical-templates/screening/cpss-5.md): The pediatric counterpart to PCL-5 — ages 8 to 18, mapped to DSM-5 PTSD, used in Trauma-Focused CBT and similar protocols.
- [DASS-21 — Depression, Anxiety, Stress Scales](https://docs.getrivet.ca/clinical-templates/screening/dass-21.md): Three subscales in one 21-item form — when symptoms overlap and you need to separate depression, anxiety, and stress arousal.
- [EDE-Q — Eating Disorder Examination Questionnaire](https://docs.getrivet.ca/clinical-templates/screening/ede-q.md): Fairburn's 28-item self-report measure of eating-disorder psychopathology over the past 28 days.
- [GAD-7 — Generalized Anxiety Disorder scale](https://docs.getrivet.ca/clinical-templates/screening/gad-7.md): The companion to PHQ-9 for anxiety. 7 items, 0–21 total, severity bands from Minimal to Severe, scored on the same 2-week frequency frame.
- [ISI — Insomnia Severity Index](https://docs.getrivet.ca/clinical-templates/screening/isi.md): Morin's 7-item, 2-week measure of insomnia severity — the standard CBT-I outcome instrument.
- [ITQ — International Trauma Questionnaire](https://docs.getrivet.ca/clinical-templates/screening/itq.md): The ICD-11 measure of PTSD and Complex PTSD — for clients whose presentation includes disturbances in self-organization.
- [K10 — Kessler Psychological Distress Scale](https://docs.getrivet.ca/clinical-templates/screening/k10.md): Ten-item general distress screener — the Canadian standard for non-specific psychological distress.
- [OCI-R — Obsessive-Compulsive Inventory, Revised](https://docs.getrivet.ca/clinical-templates/screening/oci-r.md): Foa's 18-item self-report measure of OCD symptoms across six dimensions — Washing, Checking, Ordering, Obsessing, Hoarding, Neutralizing.
- [Depression + anxiety screening in Rivet](https://docs.getrivet.ca/clinical-templates/screening/overview.md): When to screen, what the severity bands tell you, and how to pick between overlapping measures like PHQ-9 vs QIDS or CES-D-R.
- [PCL-5 — PTSD Checklist for DSM-5](https://docs.getrivet.ca/clinical-templates/screening/pcl-5.md): The standard 20-item DSM-5 PTSD measure — for trauma-focused intake, treatment monitoring, and outcome documentation.
- [PHQ-9 — Patient Health Questionnaire](https://docs.getrivet.ca/clinical-templates/screening/phq-9.md): The standard depression severity scale. 9 items, 0–27 total, severity bands from Minimal to Severe, with Item 9 risk flagging for suicidal ideation.
- [PSQI — Pittsburgh Sleep Quality Index](https://docs.getrivet.ca/clinical-templates/screening/psqi.md): The 19-item self-report measure of sleep quality over the past month, with three components live-scored in Rivet.
- [PSS-10 — Perceived Stress Scale](https://docs.getrivet.ca/clinical-templates/screening/pss-10.md): Ten-item measure of how unpredictable, uncontrollable, and overloaded a client feels — the standard tool for burnout and stress-management work.
- [QIDS-SR-16 — Quick Inventory of Depressive Symptomatology](https://docs.getrivet.ca/clinical-templates/screening/qids-sr-16.md): A 16-item self-report depression scale that mirrors DSM-IV-TR symptom domains. Used widely in research and outcome-tracking contexts.
- [SCOFF — Brief eating-disorder screen](https://docs.getrivet.ca/clinical-templates/screening/scoff.md): The 5-item yes/no screen developed at St George's Hospital — under a minute to administer.
- [SPIN — Social Phobia Inventory](https://docs.getrivet.ca/clinical-templates/screening/spin.md): A 17-item self-report scale for social anxiety severity, covering fear, avoidance, and physiological arousal. Range 0–68, with a cutoff of 19 for probable Social Anxiety Disorder.
- [WHO-5 — Well-Being Index](https://docs.getrivet.ca/clinical-templates/screening/who-5.md): The WHO's 5-item positive-frame measure of subjective well-being — a depression screen that doesn't read like one.
- [WHODAS-12 — WHO Disability Assessment Schedule](https://docs.getrivet.ca/clinical-templates/screening/whodas-12.md): The WHO's 12-item self-administered measure of functional disability across six life domains.
- [ASQ — Ask Suicide-Screening Questions](https://docs.getrivet.ca/clinical-templates/specialized/asq.md): NIMH's brief 4-item suicide-risk screen plus an acute-risk follow-up, validated in pediatric ED settings and widely used in outpatient mental-health.
- [DERS-18 — emotion-regulation difficulties](https://docs.getrivet.ca/clinical-templates/specialized/ders-18.md): The 18-item short form of the Difficulties in Emotion Regulation Scale — six subscales for tracking DBT and emotion-focused work.
- [EPDS — perinatal depression screen](https://docs.getrivet.ca/clinical-templates/specialized/epds.md): The Edinburgh Postnatal Depression Scale — 10 items, validated for use during pregnancy and through the first year postpartum, with a self-harm flag on Item 10.
- [MAAS — dispositional mindfulness](https://docs.getrivet.ca/clinical-templates/specialized/maas.md): The Mindful Attention Awareness Scale — 15 items on present-moment attention, with the canonical inverted response scale baked in.
- [WAI-SR — tracking the therapeutic alliance](https://docs.getrivet.ca/clinical-templates/specialized/wai-sr.md): The Working Alliance Inventory, Short Revised — 12 client-rated items measuring task agreement, goal agreement, and the therapeutic bond.
- [AUDIT — Alcohol Use Disorders Identification Test](https://docs.getrivet.ca/clinical-templates/substance/audit.md): The WHO's 10-item screen for hazardous and harmful alcohol use, with three subscales live-scored.
- [AUDIT-C — 3-item alcohol consumption screener](https://docs.getrivet.ca/clinical-templates/substance/audit-c.md): The first three AUDIT items as a standalone brief screen — under a minute to administer.
- [CAGE-AID — Brief combined alcohol-and-drug screen](https://docs.getrivet.ca/clinical-templates/substance/cage-aid.md): The 4-item yes/no screen that covers alcohol and drugs together — the fastest substance-use measure in the library.
- [CRAFFT — Adolescent substance-use screen](https://docs.getrivet.ca/clinical-templates/substance/crafft.md): The validated 12–21 substance-use screen covering alcohol and drugs in a two-part structure.
- [DAST-10 — Drug Abuse Screening Test](https://docs.getrivet.ca/clinical-templates/substance/dast-10.md): Skinner's 10-item yes/no screen for non-alcohol substance use over the past 12 months.
- [Auto-fill from clinical templates](https://docs.getrivet.ca/documentation/auto-fill-from-templates.md): When you open a SOAP or DAP note, scores and worksheet content from the session pre-fill the right sections. Deterministic, no AI.
- [Exporting notes](https://docs.getrivet.ca/documentation/exporting-notes.md): Three ways to get a note out of Rivet — clipboard, per-template PDF, and the session-summary PDF that bundles everything.
- [Notes + documentation](https://docs.getrivet.ca/documentation/index.md): SOAP, DAP, and treatment-plan notes you author in-session — and never leave your browser.
- [Notes and your EHR](https://docs.getrivet.ca/documentation/notes-and-your-ehr.md): Rivet is the documentation tool for the session. Your EHR is the system of record. Here's how the handoff works.
- [How documentation works in Rivet](https://docs.getrivet.ca/documentation/overview.md): SOAP, DAP, and treatment-plan notes you author in the same overlay as your templates — and that never leave your browser.
- [Private annotations](https://docs.getrivet.ca/documentation/private-annotations.md): Per-field practitioner-only notes that travel with your export but never reach the client.
- [Reviewing and editing notes](https://docs.getrivet.ca/documentation/reviewing-and-editing-notes.md): The hands-free dictation flow, the snippet library, and how to work the note overlay during and after a session.
- [SOAP vs DAP — picking your note format](https://docs.getrivet.ca/documentation/soap-vs-dap.md): Two standard mental-health note formats. What each one is for and which one fits your practice.
- [Why Rivet doesn't record sessions or use an AI scribe](https://docs.getrivet.ca/documentation/why-no-ai-transcription.md): The deliberate decision against session recording, cloud transcription, and AI note generation — and what we built instead.
- [Auditory bilateral stimulation](https://docs.getrivet.ca/emdr/auditory-bilateral-stimulation.md): Eight sound presets that pan hard left-to-right at the same rate as the visual stimulus.
- [Backgrounds and scenes](https://docs.getrivet.ca/emdr/backgrounds-and-scenes.md): Eight gradient scenes and eight photo backdrops the client sees behind the stimulus — and how to choose between them for different presentations.
- [Best practices for virtual EMDR](https://docs.getrivet.ca/emdr/best-practices-for-virtual-emdr.md): Client environment, browser window, headphones, and how to choose between EMDR 2.0 and Classic — the operational notes that make remote BLS work.
- [Dual-task prompts](https://docs.getrivet.ca/emdr/dual-task-prompts.md): The 15 working-memory prompts across 5 categories that distinguish EMDR 2.0 from the Shapiro standard — and the research that put them there.
- [EMDR](https://docs.getrivet.ca/emdr/index.md): EMDR 2.0 inside your video session — bilateral stimulation, dual-task prompts, SUDS capture, and the 2.0 Hz safety cap.
- [The EMDR Workspace](https://docs.getrivet.ca/emdr/overview.md): What happens when you tap EMDR in a session — the configure modal, the running stimulus, the SUDS card between sets, and the arc at the end.
- [Photosensitive epilepsy safety](https://docs.getrivet.ca/emdr/photosensitive-epilepsy-safety.md): The 2.0 Hz hard cap on bilateral visual stimulation, the first-use warning modal, what to screen for, and what to do mid-set if a client reports symptoms.
- [Practitioner controls](https://docs.getrivet.ca/emdr/practitioner-controls.md): Spacebar start, pause, end, mid-session reconfigure, and the deliberate clinical choice not to auto-advance between sets.
- [Setting up an EMDR session](https://docs.getrivet.ca/emdr/setting-up-an-emdr-session.md): A walkthrough of the Configure modal — rate, stimulus, modalities, sound, motion path, set count, backdrop, and the dual-task toggle.
- [The 8-phase protocol — where Rivet fits](https://docs.getrivet.ca/emdr/the-8-phase-protocol.md): Shapiro's 8 phases, the Rivet templates that pair with the prep and closure work, and the phase where the BLS Workspace does its job.
- [The research behind EMDR](https://docs.getrivet.ca/emdr/the-research-behind-emdr.md): Where EMDR sits in the evidence base — Shapiro's original protocol, the EMDR 2.0 variant, and the international guidance that recommends it.
- [The session arc](https://docs.getrivet.ca/emdr/the-session-arc.md): The closing card at the end of an EMDR session — SUDS trajectory curve, stats tiles, and a one-tap Copy of the session summary for your chart.
- [The SUDS scale](https://docs.getrivet.ca/emdr/the-suds-scale.md): Wolpe's 0–10 Subjective Units of Distress — how Rivet captures it between sets, where it lives, and how it renders in the session arc.
- [Visual bilateral stimulation](https://docs.getrivet.ca/emdr/visual-bilateral-stimulation.md): Stimulus shapes, motion paths, sizing, color, and the 0.3 to 2.0 Hz clinical range — everything the visual modality renders on the client's canvas.
- [Who should not use EMDR](https://docs.getrivet.ca/emdr/who-should-not-use-emdr.md): Contraindications, training and credentialing requirements, and the line between Rivet's delivery tool and the clinical work it supports.
- [Choosing your Rivet phone number](https://docs.getrivet.ca/getting-started/choosing-your-number.md): How the area-code cascade picks three local Canadian numbers near you — and how to pin a specific area code.
- [Desktop vs. mobile — which to use when](https://docs.getrivet.ca/getting-started/desktop-vs-mobile.md): Your phone takes calls and texts. Your laptop runs sessions. Here's the split.
- [Your first 10 minutes — the activation checklist](https://docs.getrivet.ca/getting-started/first-10-minutes.md): A concrete order of operations for the seven rows on the welcome screen.
- [Your first day with Rivet](https://docs.getrivet.ca/getting-started/index.md): Sign up, claim your URL, get your line live, and run your first session — without losing the afternoon to a help site.
- [Install the Rivet app on your phone](https://docs.getrivet.ca/getting-started/install-the-app.md): What the native app gives you over the browser, where to download it, and how the magic-link sign-in works the first time.
- [Signing up at getrivet.ca/start](https://docs.getrivet.ca/getting-started/signup.md): What each of the six signup fields is for, and where the magic link lands.
- [Test your line](https://docs.getrivet.ca/getting-started/test-your-line.md): The five-minute verification loop — ring your Rivet number from another phone, confirm push, voicemail, transcription, and auto-reply all fire end-to-end.
- [Testing with a colleague](https://docs.getrivet.ca/getting-started/testing-with-a-colleague.md): The two-minute waiting-room test that doubles as a peer demo.
- [The 14-day trial](https://docs.getrivet.ca/getting-started/the-14-day-trial.md): No card upfront. What changes on day 15. What stays running for your clients either way.
- [Welcome to Rivet](https://docs.getrivet.ca/getting-started/welcome.md): What Rivet is, who it's for, and what day one actually looks like.
- [Works alongside your EHR](https://docs.getrivet.ca/getting-started/works-alongside-your-ehr.md): Rivet sits beside Jane, Owl, Practice Better — it doesn't replace them. Here's how the handoff works.
- [Your first session](https://docs.getrivet.ca/getting-started/your-first-session.md): End-to-end — sharing your URL, the pre-join screen, in-session controls, ending cleanly.
- [Your Rivet URL](https://docs.getrivet.ca/getting-started/your-rivet-url.md): getrivet.ca/your-name — the one address your clients ever have to remember.
- [Welcome to Rivet](https://docs.getrivet.ca/introduction.md): The product guide for therapists running their practice on Rivet — sessions, phone, and everything between.
- [Administering measures in session](https://docs.getrivet.ca/measurement-based-care/administering-measures-in-session.md): The collaborative fill flow — your client fills on their device while you watch the score build.
- [Clinical change thresholds](https://docs.getrivet.ca/measurement-based-care/clinical-change-thresholds.md): What counts as meaningful improvement on the measures you'll use most.
- [Measurement-based care](https://docs.getrivet.ca/measurement-based-care/index.md): Validated measures administered in session, scored live, and ready for your record.
- [Tracking measures over time](https://docs.getrivet.ca/measurement-based-care/measure-trajectories.md): How session-to-session scores carry through your notes today.
- [What measurement-based care is in Rivet](https://docs.getrivet.ca/measurement-based-care/overview.md): Validated measures administered in session, scored live, with results captured for your record.
- [How Rivet flags clinical risk](https://docs.getrivet.ca/measurement-based-care/risk-flagging.md): PHQ-9 Item 9, C-SSRS items 4/5/6, and what Rivet surfaces during a measure — and what it does not do.
- [The evidence base for measurement-based care](https://docs.getrivet.ca/measurement-based-care/the-evidence-base.md): Why MBC changes outcomes — what the research shows and what it means for your practice.
- [How auto-reply works](https://docs.getrivet.ca/practice-phone/auto-response.md): Every missed call gets a text back, based on what kind of call it was. The text is a template you control — not AI.
- [Call forwarding to your Rivet number](https://docs.getrivet.ca/practice-phone/call-forwarding.md): Two patterns for routing your existing line to Rivet — toggle on with *72 when you step away, or replace your carrier's voicemail so missed calls automatically forward.
- [Customizing your auto-reply](https://docs.getrivet.ca/practice-phone/customizing-auto-response.md): The master toggle, the fallback, the per-category texts, and the one variable you can use.
- [Importing contacts from your phone](https://docs.getrivet.ca/practice-phone/importing-contacts.md): Pull contacts from your phone's address book into Rivet — pick them one at a time, not bulk.
- [Calls during a video session](https://docs.getrivet.ca/practice-phone/in-session-call-handling.md): What happens when your practice line rings while you're already with a client.
- [Practice phone](https://docs.getrivet.ca/practice-phone/index.md): Your practice line — voicemail inbox, two-way SMS, the softphone, contacts, and auto-replies.
- [Making calls from your practice line](https://docs.getrivet.ca/practice-phone/making-calls.md): Use the in-app dialer on your phone to call clients from your Rivet number.
- [Managing contacts](https://docs.getrivet.ca/practice-phone/managing-contacts.md): Add, edit, and tag the people who use your practice line — including family or friends who shouldn't get auto-replies.
- [Why Rivet has a practice phone](https://docs.getrivet.ca/practice-phone/overview.md): The case for an inbox-style voicemail line — and what it gives you over the carrier's blinking light.
- [Your professional line vs. your personal cell](https://docs.getrivet.ca/practice-phone/professional-line-vs-personal.md): Why your Rivet number stays separate from your personal phone — and what that boundary buys you.
- [Receiving calls on your practice line](https://docs.getrivet.ca/practice-phone/receiving-calls.md): What happens when a client dials your Rivet number — on the lock screen and inside the app.
- [Sending texts from your practice line](https://docs.getrivet.ca/practice-phone/sending-texts.md): Reply to clients by SMS from inside Rivet. The text comes from your practice number, not your cell.
- [The voicemail inbox](https://docs.getrivet.ca/practice-phone/voicemail.md): Voicemails arrive transcribed, tagged, and ready to act on — usually within a minute of the caller hanging up.
- [Recording your voicemail greeting](https://docs.getrivet.ca/practice-phone/voicemail-greeting.md): Use the default text-to-speech greeting, or record your voice in 30 seconds. Switch between them anytime.
- [Audit logging](https://docs.getrivet.ca/privacy/audit-logging.md): Rivet's append-only audit log, the video connection-quality diagnostics — what's recorded, what's deliberately kept out, and how both support incident response.
- [Breach response](https://docs.getrivet.ca/privacy/breach-response.md): How Rivet responds to a privacy or security incident — the five phases, who Rivet notifies, and how it helps you meet your statutory obligations.
- [What Rivet stores about your clients](https://docs.getrivet.ca/privacy/client-data-handling.md): The exact data Rivet holds, the retention defaults, and how to delete a client's information on request.
- [The Data Processing Agreement](https://docs.getrivet.ca/privacy/data-processing-agreement.md): The DPA you accept at signup — what it covers, who the sub-processors are, and what happens when you cancel.
- [Encryption](https://docs.getrivet.ca/privacy/encryption.md): What's encrypted, where, and how — HTTPS in transit, AES-256 at rest, WebRTC DTLS-SRTP for video, biometric-locked sessions on your phone.
- [Privacy & security](https://docs.getrivet.ca/privacy/index.md): How Rivet handles your clients' information, what's encrypted, what's stored where, and what you control as the custodian of your records.
- [PHIPA and Rivet](https://docs.getrivet.ca/privacy/phipa-and-rivet.md): How Rivet's role under Ontario's PHIPA is characterized — agent of the practitioner-custodian, provider of electronic services, not an EHR.
- [Security best practices for practitioners](https://docs.getrivet.ca/privacy/security-best-practices-for-practitioners.md): The handful of habits that keep your account, your sign-in email, and your device honest.
- [The measurement-results vs. clinical-content line](https://docs.getrivet.ca/privacy/the-measurement-results-vs-clinical-content-distinction.md): Why Rivet captures the numbers but not the chart — the architectural boundary that keeps Rivet a communication tool, not an EHR.
- [Voicemail and transcription processed in Canada](https://docs.getrivet.ca/privacy/voicemail-transcription-canadian-processing.md): Voicemail audio and transcription run on Canadian hardware. No cloud AI service receives client audio or transcripts.
- [Your role as the health information custodian](https://docs.getrivet.ca/privacy/your-role-as-custodian.md): What being a PHIPA custodian means for your practice — and what Rivet handles on your behalf as your agent.
- [Your first 10 minutes](https://docs.getrivet.ca/quick-start.md): From signup to a working practice line, your waiting room URL, and a tested session loop.
- [Audio issues](https://docs.getrivet.ca/troubleshooting/audio-issues.md): Echo, one-way audio, garbled voice, mic muted by the OS — the practical fixes for every audio problem in a Rivet session.
- [Calls not coming through](https://docs.getrivet.ca/troubleshooting/calls-not-coming-through.md): Inbound calls ring briefly and stop, or never ring at all. Push permissions, Do Not Disturb, and the network at the moment of the call.
- [Can't log in](https://docs.getrivet.ca/troubleshooting/cant-log-in.md): Magic link not arriving, wrong email, or an account that's been paused — how to tell which one and what to do.
- [Client can't join session](https://docs.getrivet.ca/troubleshooting/client-cant-join-session.md): What to send your client when the waiting-room link won't load — usually a browser update or a corporate firewall.
- [Contacting support](https://docs.getrivet.ca/troubleshooting/contacting-support.md): The fastest way to get a useful reply — what to include in the first email so we can fix it without three back-and-forths.
- [Troubleshooting](https://docs.getrivet.ca/troubleshooting/index.md): The questions that come up after the first week — and the fixes.
- [Magic link not working](https://docs.getrivet.ca/troubleshooting/magic-link-not-working.md): The email arrived, you tapped the link, and nothing happened — or the wrong screen opened. The three causes and the fix for each.
- [Something we've described isn't in your app](https://docs.getrivet.ca/troubleshooting/missing-features.md): If a feature in these docs isn't visible in your Rivet, your build is behind. How to refresh on web and update on iOS and Android.
- [Payment issues](https://docs.getrivet.ca/troubleshooting/payment-issues.md): Card declined, the trial overlay won't clear after paying, expired card update — the three things that go wrong at billing time.
- [SMS not sending](https://docs.getrivet.ca/troubleshooting/sms-not-sending.md): When a text won't go through — number still provisioning, recipient format wrong, or carrier filtering on the other end.
- [Video issues](https://docs.getrivet.ca/troubleshooting/video-issues.md): Black screen, choppy video, the wrong camera on stage — what to check, in the order that fixes the most common cases.
- [Audio and video quality](https://docs.getrivet.ca/video-sessions/audio-and-video-quality.md): Practical setup tips — lighting, mic placement, ethernet, browser choice — that turn a passable session into a good one.
- [Your clients don't install anything](https://docs.getrivet.ca/video-sessions/clients-need-no-app.md): Browser-only join — why a click-and-you're-in experience matters for showing up, and what your client actually sees.
- [Your session link](https://docs.getrivet.ca/video-sessions/creating-a-session-link.md): Your slug URL is a permanent waiting room — share it once, use it for every session, never mint a new link.
- [Ending a session](https://docs.getrivet.ca/video-sessions/ending-a-session.md): What the end-call button does, what your client sees, and why every in-session subsystem tears down at once.
- [In-session controls](https://docs.getrivet.ca/video-sessions/in-session-controls.md): Mute, camera, the session link, and what to do mid-call — the small set of practitioner-side controls during a session.
- [Video sessions](https://docs.getrivet.ca/video-sessions/index.md): Therapy-grade video built into Rivet — your permanent waiting room URL, a browser-only client experience, and EMDR + whiteboard in the same call.
- [What makes Rivet video different](https://docs.getrivet.ca/video-sessions/overview.md): Therapy-focused video: clients join from any browser, you keep your face on screen while you share, and EMDR + whiteboard live in the same workspace.
- [Sharing your screen](https://docs.getrivet.ca/video-sessions/screen-sharing.md): Multitrack screen share — your client sees your shared content as the main stage AND your face in a corner tile. Your presence stays in the call.
- [Sharing your session link with clients](https://docs.getrivet.ca/video-sessions/sharing-with-clients.md): Where to put your slug URL so clients find it on session day — intake email, calendar invite, email signature, and the wording that works.
- [The pre-join screen](https://docs.getrivet.ca/video-sessions/the-pre-join-experience.md): What you and your client see right before the call starts — selfie-mirror preview, mic level meter, mic and camera toggles, and the Join gesture.
- [The session workspace](https://docs.getrivet.ca/video-sessions/the-session-workspace.md): A tour of the in-call layout — the main stage, your own camera tile, the toolbar, and every button on it.
- [Video session troubleshooting](https://docs.getrivet.ca/video-sessions/troubleshooting.md): The common issues and the first-line fixes — echo, frozen video, camera not detected, client can't join.
- [Using Rivet for consultation and supervision](https://docs.getrivet.ca/video-sessions/using-rivet-for-consultation.md): Practitioner-to-practitioner video — supervision, peer consult, group practice meetings — running in the same workspace as client sessions.
- [What is Rivet?](https://docs.getrivet.ca/what-is-rivet.md): An overview for therapists evaluating Rivet — what it does, who it's for, and what it isn't.
- [Letting your client draw on the canvas](https://docs.getrivet.ca/whiteboard/client-collaboration.md): Flip Two-way ON and your client gets a pen, text, and undo. Flip it OFF and they're back to watching.
- [Drawing tools](https://docs.getrivet.ca/whiteboard/drawing-tools.md): Pen, eraser, text, shapes, color picker — and how Apple Pencil pressure shows up in your strokes.
- [Exporting the whiteboard as PDF](https://docs.getrivet.ca/whiteboard/exporting-as-pdf.md): Copy to clipboard, save as PNG, or save as a vector PDF for the chart. All three keep the drawing on your machine.
- [Whiteboard](https://docs.getrivet.ca/whiteboard/index.md): Draw with your client during a session — a CBT triangle, a polyvagal ladder, a thought record, or a blank canvas you both work on.
- [Opening the whiteboard](https://docs.getrivet.ca/whiteboard/opening-the-whiteboard.md): Share Screen → Whiteboard. What you'll see, what your client sees, and how to switch back.
- [What the whiteboard is in a session](https://docs.getrivet.ca/whiteboard/overview.md): A shared editable canvas inside the session — used the way you'd use a paper pad in the room.
- [CBT presets — 7 worksheets](https://docs.getrivet.ca/whiteboard/presets-cbt.md): CBT triangle, cognitive distortions, downward arrow, ABC model, thought record, evidence for/against, hot cross bun.
- [Children + adolescents preset — upstairs / downstairs brain](https://docs.getrivet.ca/whiteboard/presets-children-adolescents.md): Dan Siegel's pediatric and family-therapy staple — two stacked bands with stairs between them.
- [Emotion regulation presets — 2 worksheets](https://docs.getrivet.ca/whiteboard/presets-emotion-regulation.md): SUDS scale 0–100 and TIPP distress tolerance skills (DBT).
- [Formulation presets — 2 worksheets](https://docs.getrivet.ca/whiteboard/presets-formulation.md): 5 Ps formulation and cross-section formulation. Case-conceptualization grids you can build with the client.
- [Mindfulness + ACT presets — 3 worksheets](https://docs.getrivet.ca/whiteboard/presets-mindfulness-act.md): Choice point (ACT), bull's-eye values, 5-4-3-2-1 grounding.
- [Therapy presets — 29 worksheets across 9 categories](https://docs.getrivet.ca/whiteboard/presets-overview.md): Pre-built clinical worksheets you can drop onto the canvas as editable elements. CBT, trauma, formulation, ACT, DBT, and more.
- [Psychoeducation preset + sticky notes](https://docs.getrivet.ca/whiteboard/presets-psychoeducation.md): Stress bucket (Brabban & Turkington), plus the six sticky-note colors that drop from the toolbar.
- [Relationship presets — 2 worksheets](https://docs.getrivet.ca/whiteboard/presets-relationships.md): Attachment styles grid and the drama triangle (Karpman).
- [Substance use preset — stages of change](https://docs.getrivet.ca/whiteboard/presets-substance-use.md): Prochaska's transtheoretical model laid out as a 5-stage progression with the relapse loop.
- [Trauma + somatic presets — 4 worksheets](https://docs.getrivet.ca/whiteboard/presets-trauma.md): Polyvagal ladder, window of tolerance, iceberg model, trigger map.
- [Sticky notes](https://docs.getrivet.ca/whiteboard/sticky-notes.md): Six color variants of Post-it, quick-dropped from the toolbar. For thoughts, homework prompts, affirmations, and goals.