> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getrivet.ca/llms.txt
> Use this file to discover all available pages before exploring further.

# Practice phone

> Your practice line — voicemail inbox, two-way SMS, the softphone, contacts, and auto-replies.

Your practice phone is the line clients save in their phone as "your practice." It's separate from your cell. It receives calls, takes voicemails, sends and receives text messages, and gives you an inbox instead of a blinking light.

The bones are simple: Rivet runs your practice line, transcribes every voicemail in Canada, and gives you an iOS-Phone-style inbox you can scan in 30 seconds instead of listening through one by one.

## Start with the basics

<CardGroup cols={2}>
  <Card title="Why a practice phone" icon="circle-info" href="/practice-phone/overview">
    What an inbox-style voicemail gives you over the carrier's voicemail black hole.
  </Card>

  <Card title="Professional line vs. personal" icon="phone-flip" href="/practice-phone/professional-line-vs-personal">
    The boundary your Rivet number gives you, and why it stays separate from your cell.
  </Card>
</CardGroup>

## Calls

<CardGroup cols={2}>
  <Card title="Making calls" icon="phone-arrow-up-right" href="/practice-phone/making-calls">
    Dial from inside Rivet on your phone. Caller ID is your practice number.
  </Card>

  <Card title="Receiving calls" icon="phone-arrow-down-left" href="/practice-phone/receiving-calls">
    What happens when a client calls — and what you see on the lock screen.
  </Card>

  <Card title="Calls during a session" icon="video" href="/practice-phone/in-session-call-handling">
    What callers hear when you're with a client, and where the call shows up after.
  </Card>
</CardGroup>

## Voicemail

<CardGroup cols={2}>
  <Card title="The voicemail inbox" icon="voicemail" href="/practice-phone/voicemail">
    Transcribed, tagged, and ready to act on. Audio plus the text every time.
  </Card>

  <Card title="Recording a greeting" icon="microphone" href="/practice-phone/voicemail-greeting">
    Use the default, or record your voice in 30 seconds.
  </Card>
</CardGroup>

## Texting

<CardGroup cols={2}>
  <Card title="Sending texts" icon="message" href="/practice-phone/sending-texts">
    Reply to clients from the thread. Same number they texted.
  </Card>

  <Card title="How auto-reply works" icon="reply" href="/practice-phone/auto-response">
    Eleven categories. Plain text templates. Nothing AI-generated to clients.
  </Card>

  <Card title="Customizing auto-reply" icon="pen-to-square" href="/practice-phone/customizing-auto-response">
    Master switch, per-category text, and the one variable you can use.
  </Card>
</CardGroup>

## Contacts

<CardGroup cols={2}>
  <Card title="Managing contacts" icon="address-book" href="/practice-phone/managing-contacts">
    Add, edit, mark personal, and suppress auto-replies per contact.
  </Card>

  <Card title="Importing contacts" icon="upload" href="/practice-phone/importing-contacts">
    Pull your existing phone contacts in — pick them one at a time.
  </Card>
</CardGroup>