> ## Documentation Index > Fetch the complete documentation index at: https://docs.getrivet.ca/llms.txt > Use this file to discover all available pages before exploring further. # Managing contacts > Add, edit, and tag the people who use your practice line — including family or friends who shouldn't get auto-replies. The Contacts tab is the address book for your practice. Each entry is one person — name, phone number, and optional notes. Contacts show up everywhere a phone number does: voicemail rows, message threads, recents, the incoming-call screen. The address book is also where you handle the awkward edge case of *personal* contacts who happen to dial or text the practice line. You can mark a contact as Personal, and Rivet will skip the auto-reply for that number. ## Where it lives Contacts is in the bottom navigation. The layout is iOS-Contacts-style: * A search icon and a `+` button at the top. * An alphabetical list of contacts below, grouped by first letter. * An A–Z scroll rail pinned to the right edge — drag down it to jump to a letter. * A "Personal" pill on rows where you've suppressed auto-replies. Tap a row to open the contact's detail page. ## Adding a contact manually Choose "Create new" from the action sheet. (The other option, "Upload contacts from phone," is the bulk import — see [Importing contacts](/practice-phone/importing-contacts).) Name, phone, optional notes. The phone field formats as you type. Phone is required; name is optional but recommended. The contact lands in the alphabetical list immediately, and the detail page opens for that contact. Type the phone number in any common format — Rivet formats it automatically. ## Editing a contact Open the contact and tap **Edit** in the top right. You can change the name and notes. To change the phone number, you'll need to delete the contact and create a new one — the phone number is the contact's identity, so it isn't editable in-place. Notes are free text. Use them for whatever's useful: client preferences, intake status, where they came from. The notes never get sent to the client; they're for you. Tap **Save** to commit, **Cancel** to discard. Save fires immediately — there's no auto-save on the contact form. ## Calling, messaging, or video-linking from a contact The contact detail page has three round action tiles: * **Call** — places a call through your Rivet practice line. (Mobile only — desktop shows a message redirecting you to the mobile app.) * **Message** — opens the conversation thread with this contact, or starts a new one if you've never messaged them. * **Video** — sends them a text with your waiting-room URL, then drops you into the thread so you can see when they tap the link. ## Marking a contact as Personal A toggle below the notes section: **"Personal contact — Suppress auto-replies for this number."** When you flip it on, Rivet confirms ("Tag as Personal?") and then permanently skips the auto-reply pipeline for that number. If they leave a voicemail, the voicemail still transcribes and tags — it just doesn't send a text back to them. Use this for: * Family and friends who occasionally dial the practice line. * A colleague you don't want canned-replying to. * A recurring spam caller you can't block at the carrier level. The Personal pill shows on the row in the Contacts list so you can see at a glance which numbers are tagged. Toggle it off whenever — the auto-reply behavior resumes. ## Deleting a contact At the bottom of the detail page: a red "Delete contact" button. Deleting: * Removes the contact from the Contacts tab. * Removes the name from voicemail rows and conversation threads (numbers will show in formatted-phone style instead). * **Does not** touch the conversation history. Threads stay intact; you just lose the name annotation. * **Does not** touch your phone's native address book. Deleted contacts can be recovered. Email **[hello@getrivet.ca](mailto:hello@getrivet.ca)** if you need one back. ## The "stub" contact case If you tap a phone number in a thread for someone who isn't saved, you land on a fresh-contact form pre-filled with the phone. Fill in a name and optional notes, hit save, and the contact is created at the same number. You're now back in the regular Contacts surface for that person. This is the most common way contacts get added in practice — you respond to a client a few times, decide they're worth saving, and tap into the stub. ## Related articles Bring in contacts from your phone in one batch. What the Personal toggle suppresses.