> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getrivet.ca/llms.txt
> Use this file to discover all available pages before exploring further.

# Receiving calls on your practice line

> What happens when a client dials your Rivet number — on the lock screen and inside the app.

When a client dials your Rivet practice number, the call rings through to the Rivet app on your phone. You answer it the way you'd answer any phone call: tap accept on the lock screen, talk, hang up. If you don't pick up, the caller hears your greeting and lands in your voicemail inbox — and gets a text reply within seconds.

## On the iPhone

Incoming calls use CallKit — the standard iOS phone-call interface. The ring looks identical to a regular phone call:

* Full-screen incoming call UI on the lock screen, with Accept and Decline buttons.
* The caller's number (or name, if they're in your Contacts) shows at the top.
* The label below the name reads "Rivet audio" — that's how you can tell it's a call to your practice line and not a personal call.
* Standard iOS phone controls during the call: mute, speaker, keypad, end.

You can pick up from the lock screen, from a banner if the phone is unlocked, or from the in-app incoming-call screen.

## On Android

Android uses a full-screen incoming-call notification. It behaves the same way to you:

* Full-screen ring on the lock screen with Accept and Decline buttons.
* The caller's number and (if known) name show at the top.
* Standard call controls during the call.

Rivet on Android is designed to ring even when the app has been swiped away from the recent-apps list.

## When you can't pick up

If you don't accept within the ring window:

1. The caller hears your active greeting (default or custom — see [Recording a greeting](/practice-phone/voicemail-greeting)).
2. After the beep, they can leave a voicemail.
3. The voicemail is recorded, transcribed in Canada, categorized, and lands in your inbox.
4. The caller receives the auto-reply text matching the kind of call they left.

The whole loop completes in well under a minute. You can see the missed call in **Recents** and the voicemail in the **Voicemail** tab. If they didn't leave a message at all, you'll see only the missed call in Recents — and the caller still gets the "Missed Call" category auto-reply, which invites them to text you back.

## When the phone is off, in airplane mode, or out of service

The call still goes through the same path:

1. Rivet receives the call.
2. It tries to ring your device.
3. If the device can't be reached (off, no network, on a call), it falls through to voicemail.

Voicemail, transcription, and auto-reply happen the same way. The only thing you miss is the chance to pick up live.

## When you don't want to be rung

Rivet doesn't have a custom "do not disturb." Use the OS-level controls you already have:

* **iOS Focus modes** — Personal, Work, Sleep. Set the Rivet app to be silenced during Focus times, or use a Work focus that allows it.
* **Android Do Not Disturb** — turn off Rivet's notification access for the time window you want quiet.

Calls that come in while you're silenced still land in voicemail and still trigger an auto-reply. The caller experience is unchanged.

## Related articles

<CardGroup cols={2}>
  <Card title="Calls during a session" icon="video" href="/practice-phone/in-session-call-handling">
    What happens when a client calls while you're already in a video session.
  </Card>

  <Card title="The voicemail inbox" icon="voicemail" href="/practice-phone/voicemail">
    Where missed calls become a row you can scan and act on.
  </Card>
</CardGroup>