> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getrivet.ca/llms.txt
> Use this file to discover all available pages before exploring further.

# Can't log in

> Magic link not arriving, wrong email, or an account that's been paused — how to tell which one and what to do.

Rivet doesn't use passwords. You sign in by entering your email; Rivet
sends a one-tap magic link to that address; you open the link on the
device you want to use Rivet on. If that loop is broken, one of three
things is happening.

## 1. The magic link isn't arriving

The most common cause. The email is in spam or the promotions tab.

<Steps>
  <Step title="Check spam and promotions">
    First emails from a new sending domain land in spam more often than
    not. Gmail and Outlook are especially aggressive about new senders.
    Search your inbox for `getrivet` or `Rivet` across all folders.
  </Step>

  <Step title="Mark it Not Spam">
    Once you find it, move it to your inbox and mark it as Not Spam (Gmail)
    or Not Junk (Outlook). Future Rivet emails will route correctly.
  </Step>

  <Step title="Wait two minutes, then request a fresh link">
    If it's genuinely not there, request a new one from the sign-in
    screen. The previous link is now invalid — only the most recent one
    works.
  </Step>
</Steps>

<Note>
  Magic links expire after one hour. If you requested one yesterday and
  came back to it today, request a new one instead.
</Note>

## 2. You're typing the wrong email

Rivet sends the link to the address attached to your account — not a
similar one. Check the email you used at signup:

* Was it your professional address or a personal one?
* Did you include a typo (`.con` instead of `.com`, missing letter)?
* Is it the email your welcome message came to? That's the one Rivet
  knows about.

If you signed up with the wrong address by mistake, email
**[hello@getrivet.ca](mailto:hello@getrivet.ca)** with both addresses (the one you used and the one
you want) and we'll move your account over.

## 3. Your account is paused

Accounts get paused for two reasons:

* **Trial expired and no card on file.** Your data is intact, but the
  app shows a "Subscribe to continue" overlay instead of the inbox.
  Subscribe via the payment link in the overlay (or in the
  expiry email we sent) and the overlay clears within a minute.
* **Manual hold.** Rare — happens if we flag suspicious activity on a
  new account. Email **[hello@getrivet.ca](mailto:hello@getrivet.ca)** and we'll explain what
  triggered it.

In both cases the magic link still arrives and still works — you'll just
land on the overlay instead of the inbox.

## What Rivet doesn't do

There is **no password reset.** Rivet doesn't have passwords. Every
sign-in is a fresh magic link sent to your email. If you've forgotten
which email you used, that's the question to ask — not "how do I reset
my password."

There is **no SMS verification code path.** Magic links are the only
sign-in mechanism. If a page is asking you for a code we didn't send,
you're on a phishing site, not Rivet.

## Related articles

<CardGroup cols={2}>
  <Card title="Magic link not working" icon="link-slash" href="/troubleshooting/magic-link-not-working">
    The link arrived but tapping it doesn't sign you in.
  </Card>

  <Card title="Contacting support" icon="envelope" href="/troubleshooting/contacting-support">
    What to include in your email so we can fix it fast.
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