> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getrivet.ca/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> The questions that come up after the first week — and the fixes.

Most Rivet problems fall into one of eleven patterns. Each page below walks
through the symptom, the most common cause, and the fix. If your issue
isn't here, email **[hello@getrivet.ca](mailto:hello@getrivet.ca)** — a real human reads every message
and replies within one business day.

## Sign-in and access

<CardGroup cols={2}>
  <Card title="Can't log in" icon="user-lock" href="/troubleshooting/cant-log-in">
    Magic link missing, account paused, wrong email. The three causes and
    how to tell which one you're hitting.
  </Card>

  <Card title="Magic link not working" icon="link-slash" href="/troubleshooting/magic-link-not-working">
    Expired link, wrong device, the iOS Universal Link race. Why the link
    sometimes opens the App Store instead of the app.
  </Card>
</CardGroup>

## Sessions in progress

<CardGroup cols={2}>
  <Card title="Audio issues" icon="volume-high" href="/troubleshooting/audio-issues">
    Echo, one-way audio, mic muted by the OS, sample-rate mismatch on
    macOS.
  </Card>

  <Card title="Video issues" icon="video-slash" href="/troubleshooting/video-issues">
    Camera not detected, choppy video, the wrong camera selected, another
    app holding the camera.
  </Card>

  <Card title="Client can't join" icon="door-closed" href="/troubleshooting/client-cant-join-session">
    What to send your client when the waiting room won't load — usually a
    browser update or a corporate firewall.
  </Card>
</CardGroup>

## Phone, SMS, and calls

<CardGroup cols={2}>
  <Card title="SMS not sending" icon="message-slash" href="/troubleshooting/sms-not-sending">
    Number still provisioning, recipient format wrong, carrier filtering.
  </Card>

  <Card title="Calls not coming through" icon="phone-slash" href="/troubleshooting/calls-not-coming-through">
    Push permission off, Do Not Disturb, weak network during the call
    window. iOS vs Android paths.
  </Card>
</CardGroup>

## Account and updates

<CardGroup cols={2}>
  <Card title="Payment issues" icon="credit-card" href="/troubleshooting/payment-issues">
    Card declined, trial overlay still showing after paying, updating an
    expired card.
  </Card>

  <Card title="Missing features" icon="circle-question" href="/troubleshooting/missing-features">
    The app behind the docs. How to refresh the web build and update the
    mobile app.
  </Card>

  <Card title="Contacting support" icon="envelope" href="/troubleshooting/contacting-support">
    What to put in the email so we can help you fast.
  </Card>
</CardGroup>