> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getrivet.ca/llms.txt
> Use this file to discover all available pages before exploring further.

# Something we've described isn't in your app

> If a feature in these docs isn't visible in your Rivet, your build is behind. How to refresh on web and update on iOS and Android.

These docs describe the current production version of Rivet. If you
follow a page and the button isn't where it says it is — or a section is
missing entirely — your installed build is behind. Three ways that
happens and three fixes.

## Web — refresh the page

The web app at `next.getrivet.ca` updates automatically when you reload.
The latest version is served on every full page load.

**Fix:** Hard-refresh the page.

* Mac, Chrome or Safari: Cmd+Shift+R
* Windows, Chrome or Edge: Ctrl+F5
* iPhone Safari: Pull down on the page until the refresh arrow spins,
  then release.

If the refresh doesn't surface the new feature, check the lower-right
corner of the app — there's a version stamp. Cross-check with the
version stamp on this docs site (footer). They should match within a
few hours.

## iPhone — kill and reopen, then check the App Store

The Rivet iOS app uses two update mechanisms:

1. **Over-the-air update.** Smaller changes download silently on the
   next launch and apply on the launch after that. To force this:

   <Steps>
     <Step title="Kill Rivet">
       Swipe up from the bottom (or double-tap home on older iPhones),
       swipe Rivet off the top of the app switcher.
     </Step>

     <Step title="Reopen Rivet">
       This launch downloads the new bundle in the background.
     </Step>

     <Step title="Kill it again, wait 30 seconds, reopen">
       This launch applies the bundle you just downloaded.
     </Step>
   </Steps>

   Two kill-and-reopen cycles is sometimes the difference between "I
   don't see it" and "Oh, there it is."

2. **App Store update.** Larger changes (new native modules, new
   permissions) ship as a full App Store update. Open the App Store,
   search for Rivet, and tap Update if it's offered.

If both are current and the feature still isn't there, email
**[hello@getrivet.ca](mailto:hello@getrivet.ca)** with your app version (Settings → About) and we'll
check whether it's turned on for your account.

## Android — Play Store update

Android updates only ship through the Play Store. Open the Play Store,
search for Rivet, tap Update. There's no kill-and-reopen cycle needed —
Android applies updates the next time the app launches.

If you don't see an update offered and you're confident a feature is
missing, you may be on a build that hasn't rolled out to your device
yet. Google staggers Android rollouts; a new
build can take 24–48 hours to reach every device.

## TestFlight (beta users)

If you're testing pre-release Rivet via TestFlight, builds drop more
often than the App Store version. The TestFlight app itself notifies you
when a new build is available; tap the notification, accept the update,
and reopen Rivet.

A trick that helps when a TestFlight build seems stuck: kill Rivet, kill
TestFlight, reopen TestFlight, and tap Update again. The TestFlight
download sometimes pauses silently.

## "I see the feature, it just doesn't work"

That's a different page. If a button is there but tapping it does
nothing, or a screen loads blank, that's something we want to know
about. Send **[hello@getrivet.ca](mailto:hello@getrivet.ca)** with:

* The screen you were on
* What you tapped
* What happened (or didn't)
* A screenshot if you have one

We respond within one business day.

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