> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getrivet.ca/llms.txt
> Use this file to discover all available pages before exploring further.

# What is Rivet?

> An overview for therapists evaluating Rivet — what it does, who it's for, and what it isn't.

Rivet is the session app for independent therapists in Canada. The core of it
is your clinical work: video sessions with a permanent waiting-room URL, an
EMDR workspace with bilateral stimulation built in, an editable whiteboard
with 29 therapy presets, a library of clinical templates (screening measures,
CBT and behavioural worksheets, EMDR templates, crisis tools, and six
clinician-administered measures), and SOAP / DAP / treatment-plan progress
notes saved to the client's record.

Underneath the session sits a practice phone. A business number you can give
clients without exposing your cell. A voicemail inbox that transcribes every
call. Two-way texting from the same thread the voicemail came in on. Eleven
auto-response categories that text a new caller back in under ten seconds —
so the missed call you took between sessions doesn't become someone else's
client.

One product. One URL (`getrivet.ca/your-name`). One monthly subscription that
replaces the typical therapist stack of Doxy, a separate texting line, and
an after-hours answering service.

## Who Rivet is for

<CardGroup cols={2}>
  <Card title="Solo private practice" icon="user-doctor">
    Psychologists, registered psychotherapists, social workers, counsellors
    running their own practice. Rivet plays the role a front desk would
    play in a larger clinic.
  </Card>

  <Card title="Canadian privacy expectations" icon="leaf">
    Designed to be consistent with PIPEDA and PHIPA. Voicemail audio and
    transcription processed locally in Canada. Sessions are not recorded.
    No client data sent to cloud AI services.
  </Card>
</CardGroup>

## What Rivet isn't

<CardGroup cols={2}>
  <Card title="Not an EHR" icon="x">
    Charting, scheduling, billing — those stay in Jane, Owl, Practice Better,
    or whatever you use. Rivet handles the communication and session layer
    those tools were never built for.
  </Card>

  <Card title="Not an AI receptionist" icon="x">
    Rivet never picks up a live call. Clients hear your greeting, in your
    voice. The auto-response text is a template you write — not an AI
    generating prose to your clients.
  </Card>

  <Card title="Not a phone-system replacement" icon="x">
    Keep your carrier. Keep your personal number. Forward missed calls to
    your Rivet number — that's the only change to your existing setup.
  </Card>

  <Card title="Not a generic video platform" icon="x">
    Built around how therapy actually runs — permanent waiting room, EMDR
    workspace, in-session templates, practitioner-private notes — not a
    repurposed meeting room.
  </Card>
</CardGroup>

## How Rivet fits with what you already have

You don't tear anything out. Your existing phone keeps working; you set up
forwarding so missed calls land in Rivet instead of the carrier's voicemail.
Your charting software stays where it is — Rivet doesn't try to be a chart.
And clients don't install anything. They click your URL, see your waiting
room, and join from the browser.

<Note>
  Privacy specifics — agent role under PHIPA, the data processing agreement,
  encryption, audit logging, breach response — live in [Privacy + security](/privacy/index).
</Note>