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Start here
What is Rivet?
For anyone evaluating: what Rivet does, who it’s for, what it isn’t.
Your first 10 minutes
Sign up, claim your URL, run your first test session.
The product, by section
Getting started
Signup, the welcome screen, your Rivet URL, forwarding your practice
number, the 14-day trial.
Practice phone
Calls, voicemail, two-way texting, auto-response, contacts, greetings.
Video sessions
Your permanent waiting-room link, the in-session workspace, screen
sharing, ending a session cleanly.
Whiteboard
Shared drawing canvas with 29 therapy presets across CBT, trauma,
formulation, ACT, and more.
Clinical templates
Screening measures, CBT and behavioural worksheets, EMDR templates,
crisis tools, and the six clinician-administered measures.
EMDR
The full-screen EMDR workspace — bilateral stimulation, dual-task
prompts, SUDS tracking, and the 2.0 Hz photosensitive-safety cap.
Notes + documentation
SOAP, DAP, and treatment-plan templates that stay in your browser —
never sent over the data channel, never persisted server-side.
Measurement-based care
In-session scoring, severity bands, clinical change thresholds, risk
flagging.
Account + billing
Settings, trial, payment, invoices, Canadian tax handling.
Privacy + security
Designed to be consistent with PIPEDA / PHIPA. Audio and transcription
processed locally in Canada. Sessions are not recorded.
Troubleshooting
Login, audio, video, SMS, calls, payment — first-line fixes.