Sign-in and access
Can't log in
Magic link missing, account paused, wrong email. The three causes and
how to tell which one you’re hitting.
Magic link not working
Expired link, wrong device, the iOS Universal Link race. Why the link
sometimes opens the App Store instead of the app.
Sessions in progress
Audio issues
Echo, one-way audio, mic muted by the OS, sample-rate mismatch on
macOS.
Video issues
Camera not detected, choppy video, the wrong camera selected, another
app holding the camera.
Client can't join
What to send your client when the waiting room won’t load — usually a
browser update or a corporate firewall.
Phone, SMS, and calls
SMS not sending
Number still provisioning, recipient format wrong, carrier filtering.
Calls not coming through
Push permission off, Do Not Disturb, weak network during the call
window. iOS vs Android paths.
Account and updates
Payment issues
Card declined, trial overlay still showing after paying, updating an
expired card.
Missing features
The app behind the docs. How to refresh the web build and update the
mobile app.
Contacting support
What to put in the email so we can help you fast.