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The magic link is a one-time URL that signs you in and routes you into the app. If it doesn’t work, one of these three things happened. Magic links expire one hour after Rivet sends them. If you requested one last night and came to it this morning, it’s stale — the link will return an error page when you open it. Fix: Go to the sign-in screen, enter your email, and request a fresh link. The new link replaces the old one; the old one stops working the moment the new one is sent. The magic link signs in whichever device opens it. If the email landed on your work laptop and you tap it on your phone, your phone gets signed in — not the laptop. If you wanted both, you need a separate link sent to each device. Fix: Open the link on the device you want to use Rivet on. If you need to sign in on a second device, request a second link from the sign-in screen on that device.
On iPhone and Android, tap the link directly from the email rather than copy-pasting it into a browser. The Rivet app catches the link and signs you in inside the app — exactly what you want. A copy-paste lands you in the browser, which signs you in to the web app instead.
On iPhone, if you signed up before installing the Rivet app, the magic link sometimes opens in Safari instead of the app. This is an iOS quirk: when you sign up, the operating system doesn’t know yet that app.getrivet.ca belongs to the Rivet app, because the app isn’t installed. By the time you install it, the link in your email already exists and Safari has “claimed” it. Fix (three options, any one works):
1

Open the link from the app's sign-in screen

Install Rivet from the App Store, open it, tap Sign in with email, enter your email, and request a new link. The new link knows about the installed app and opens it directly.
2

Long-press the link in Mail and pick Open in Rivet

If “Open in Rivet” appears, tap it. iOS will then remember that app.getrivet.ca belongs to Rivet for all future links.
3

Sign in via the web, then come back to the app

Tap the link in Safari, sign in to the web app at next.getrivet.ca, then open the Rivet app and sign in with the same email there. The app sends its own fresh link, which now opens correctly.

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What if I still can’t sign in after all of that?

Email hello@getrivet.ca with:
  • The email address on your Rivet account
  • The device you’re trying to sign in on (iPhone, Android, MacBook, etc.)
  • A screenshot of what you see when you tap the link
We’ll send you a one-time sign-in another way and figure out what’s breaking on our end.

Can't log in

The link never arrived — start here instead.

Contacting support

What to include so we can fix it on the first reply.