Something we've described isn't in your app

These docs describe the current production version of Rivet. If you follow a page and the button isn’t where it says it is — or a section is missing entirely — your installed build is behind. Three ways that happens and three fixes.

​

Web — refresh the page

The web app at next.getrivet.ca updates automatically when you reload. The latest version is served on every full page load. Fix: Hard-refresh the page.

• Mac, Chrome or Safari: Cmd+Shift+R
• Windows, Chrome or Edge: Ctrl+F5
• iPhone Safari: Pull down on the page until the refresh arrow spins, then release.

If the refresh doesn’t surface the new feature, check the lower-right corner of the app — there’s a version stamp. Cross-check with the version stamp on this docs site (footer). They should match within a few hours.

​

iPhone — kill and reopen, then check the App Store

The Rivet iOS app uses two update mechanisms:

1. Over-the-air update. Smaller changes download silently on the next launch and apply on the launch after that. To force this:
   1

   Kill Rivet

   Swipe up from the bottom (or double-tap home on older iPhones), swipe Rivet off the top of the app switcher.

   2

   Reopen Rivet

   This launch downloads the new bundle in the background.

   3

   Kill it again, wait 30 seconds, reopen

   This launch applies the bundle you just downloaded.
   Two kill-and-reopen cycles is sometimes the difference between “I don’t see it” and “Oh, there it is.”
2. App Store update. Larger changes (new native modules, new permissions) ship as a full App Store update. Open the App Store, search for Rivet, and tap Update if it’s offered.

If both are current and the feature still isn’t there, email hello@getrivet.ca with your app version (Settings → About) and we’ll check whether it’s turned on for your account.

​

Android — Play Store update

Android updates only ship through the Play Store. Open the Play Store, search for Rivet, tap Update. There’s no kill-and-reopen cycle needed — Android applies updates the next time the app launches. If you don’t see an update offered and you’re confident a feature is missing, you may be on a build that hasn’t rolled out to your device yet. Google staggers Android rollouts; a new build can take 24–48 hours to reach every device.

​

TestFlight (beta users)

If you’re testing pre-release Rivet via TestFlight, builds drop more often than the App Store version. The TestFlight app itself notifies you when a new build is available; tap the notification, accept the update, and reopen Rivet. A trick that helps when a TestFlight build seems stuck: kill Rivet, kill TestFlight, reopen TestFlight, and tap Update again. The TestFlight download sometimes pauses silently.

​

”I see the feature, it just doesn’t work”

That’s a different page. If a button is there but tapping it does nothing, or a screen loads blank, that’s something we want to know about. Send hello@getrivet.ca with:

• The screen you were on
• What you tapped
• What happened (or didn’t)
• A screenshot if you have one

We respond within one business day.

​

Related articles