Making calls from your practice line

When you call a client from inside Rivet on your iPhone or Android, the call goes through your practice line. Your client sees your Rivet number — not your cell. It sounds like a normal phone call on both ends.

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Where the dialer lives

The Keypad lives in the bottom navigation. It looks like the iOS Phone app — a number display at the top, a 3×4 grid of digits below, and a green call button. There’s a line selector chip above the digits. It carries two settings:

• Rivet line — places the call through your practice number. The recipient sees the practice number on their caller ID. This is the default.
• Personal line — hands the call off to your phone’s native dialer. The recipient sees your personal cell number. Useful for a quick call you don’t want logged in the practice thread.

Rivet remembers whichever line you pick.

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The first call — granting microphone access

The first time you place a call through the Rivet line, iOS or Android will ask you to grant microphone access. The dialer needs it to send your voice over the call. If you decline, the call falls back to your phone’s native dialer using the recipient’s number — which means the recipient will see your personal cell, not your Rivet number. To switch back, grant microphone access in your phone’s Settings:

• iOS — Settings → Rivet → Microphone
• Android — Settings → Apps → Rivet → Permissions → Microphone

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Calling from a contact, recent call, or voicemail

You don’t have to type the number every time. You can place a call from:

• Recents — tap a row to call the person back.
• Voicemail — open any voicemail and tap the round Call tile.
• Contacts — open a contact and tap Call.

Every one of those buttons places the call through your Rivet line. The recipient sees the practice number.

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North-American numbers only

Rivet supports calls to North-American (+1) numbers — Canada and the US, ten digits. International dialing is not enabled. If you try to dial a non-NA number you’ll see an “Invalid number” alert. This matches the SMS constraint: all of Rivet’s outbound carrier costs assume Canada/US destinations. If your practice has a real international call need, email hello@getrivet.ca.

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What about desktop?

The in-app dialer runs on iOS and Android. If you open Rivet in a desktop browser and try to call from Recents, a contact, or the keypad, you’ll see a message telling you to use the mobile app. The mobile app is where outbound calls happen.

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