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The voicemail tab is the inbox half of the Gmail-for-voicemail idea. Every voicemail your practice line takes shows up as a row, sorted newest first, with two lines of transcript visible without tapping in. You scan the list, decide which to open, and the rest can wait.

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How a voicemail gets to the inbox

When a caller leaves a message, four things happen in sequence:
1

The audio is captured

The caller’s voicemail is recorded the moment they finish speaking.
2

Rivet transcribes it in Canada

The audio is transcribed on Canadian hardware — not sent to a cloud AI service. The transcript is the raw text the caller spoke. Typical wait: under a minute from hangup to inbox row.
3

The call gets categorized

The transcript is read and assigned one of eleven categories: Missed Call, New Client, Booking, Reschedule, Urgent, Emergency, Insurance, Referral, Pricing, Hours, or Other. The category is just a tag — it drives which auto-reply text the caller receives, and gives you a colored chip to scan in the inbox.
4

The caller receives an auto-reply text

Based on the category, Rivet sends the caller a text message acknowledging the call. The text is a template you control — not AI-generated. See How auto-reply works.
Audio and transcription run on Canadian infrastructure. The transcript text is not sent to any cloud AI service. See Privacy & security for the full picture.

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What you see on the inbox row

Each row in the Voicemail tab shows:
  • The caller’s name (if they’re in your Contacts) or formatted phone number.
  • The first two lines of the transcript, in quotes.
  • The date.
  • The voicemail length in m:ss format.
  • An info glyph and a chevron — tapping anywhere on the row opens the detail.
If the caller didn’t speak (a recording with empty or too-short transcript), the row still appears, marked as a missed call without a quoted line.

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What you see when you open one

Tap a row and you get the detail page:
  • The caller — a large avatar and the name (or phone number) at the top, with the timestamp underneath.
  • Action tiles — Message, Call, and Send video link buttons, side by side. Tap Message to reply by SMS, Call to dial them back, or Send video link to text them your waiting-room URL.
  • The audio player — play, pause, scrub, and a duration display. Same audio the caller left.
  • The full transcript — under a “Transcript” label.
  • A contact action — “Open contact” if they’re saved, or “Create new contact” if they aren’t.
The audio is streamed from Rivet through a signed proxy. The transcript is the same text that appeared on the inbox row, expanded to full length.

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Missed calls without a voicemail

If a caller hangs up before leaving a message, no voicemail row is created in this tab. The call shows up in the Recents tab instead, marked as missed. The caller still receives the “Missed Call” auto-reply. This is deliberate — the Voicemail tab is for messages with actual content. The Recents tab is the full call log.

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Multiple voicemails from the same caller

If the same caller leaves multiple voicemails, each one is a separate row in the inbox. They’re also grouped under one conversation in the Messages tab — one thread per phone number, with each voicemail showing inline as an event card alongside the SMS replies. This way you can see the full back-and-forth in one place even when several voicemails are involved.

Recording a greeting

What your caller hears before the beep.

Sending texts

Replying to the conversation a voicemail kicks off.