Receiving calls on your practice line

When a client dials your Rivet practice number, the call rings through to the Rivet app on your phone. You answer it the way you’d answer any phone call: tap accept on the lock screen, talk, hang up. If you don’t pick up, the caller hears your greeting and lands in your voicemail inbox — and gets a text reply within seconds.

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On the iPhone

Incoming calls use CallKit — the standard iOS phone-call interface. The ring looks identical to a regular phone call:

• Full-screen incoming call UI on the lock screen, with Accept and Decline buttons.
• The caller’s number (or name, if they’re in your Contacts) shows at the top.
• The label below the name reads “Rivet audio” — that’s how you can tell it’s a call to your practice line and not a personal call.
• Standard iOS phone controls during the call: mute, speaker, keypad, end.

You can pick up from the lock screen, from a banner if the phone is unlocked, or from the in-app incoming-call screen.

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On Android

Android uses a full-screen incoming-call notification. It behaves the same way to you:

• Full-screen ring on the lock screen with Accept and Decline buttons.
• The caller’s number and (if known) name show at the top.
• Standard call controls during the call.

Rivet on Android is designed to ring even when the app has been swiped away from the recent-apps list.

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When you can’t pick up

If you don’t accept within the ring window:

1. The caller hears your active greeting (default or custom — see Recording a greeting).
2. After the beep, they can leave a voicemail.
3. The voicemail is recorded, transcribed in Canada, categorized, and lands in your inbox.
4. The caller receives the auto-reply text matching the kind of call they left.

The whole loop completes in well under a minute. You can see the missed call in Recents and the voicemail in the Voicemail tab. If they didn’t leave a message at all, you’ll see only the missed call in Recents — and the caller still gets the “Missed Call” category auto-reply, which invites them to text you back.

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When the phone is off, in airplane mode, or out of service

The call still goes through the same path:

1. Rivet’s voice infrastructure receives the call.
2. It tries to ring your device.
3. If the device can’t be reached (off, no network, on a call), it falls through to voicemail.

Voicemail, transcription, and auto-reply happen the same way. The only thing you miss is the chance to pick up live.

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When you don’t want to be rung

Rivet doesn’t have a custom “do not disturb.” Use the OS-level controls you already have:

• iOS Focus modes — Personal, Work, Sleep. Set the Rivet app to be silenced during Focus times, or use a Work focus that allows it.
• Android Do Not Disturb — turn off Rivet’s notification access for the time window you want quiet.

Calls that come in while you’re silenced still land in voicemail and still trigger an auto-reply. The caller experience is unchanged.

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