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The greeting is what the caller hears before the beep. By default, Rivet plays a professional text-to-speech greeting so you’re covered on day one. When you have a moment, record your own — your voice, your hours, your instructions.

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Where it lives

Open the Greeting screen from the More switcher in the bottom nav. You’ll see a list of cards. Each card is one greeting:
  • The Default (text-to-speech) card sits at the top. It’s always available. You can never delete it.
  • Any custom greetings you record appear below the default, with the active one marked.
A radio circle on each card shows which greeting is currently playing to callers. Tap a card to make it active.

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The default greeting

The default is a text-to-speech greeting using a generic professional script. It works without configuration — the moment your practice phone is provisioned, callers hear it. Most practitioners run on the default for the first few days and replace it once they’ve found a minute to record their own.

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Recording your own (on mobile)

The recording flow lives on the phone — the device microphone is the right tool for the job.
1

Tap 'Record new greeting'

The button is below the list of greetings.
2

Grant microphone access if prompted

iOS and Android will ask the first time. Allow it — that’s how the recording captures audio.
3

Tap the mic to start, speak, tap stop

The recording cap is 30 seconds. The timer counts up as you speak. The recording auto-stops at the cap.
4

Review, label, save

The bottom sheet flips to a review state with a Save button. Give the greeting a name (“Main greeting”, “Holiday greeting”, “After hours”), play it back to check, then Save. Saving makes it the active greeting — what callers hear next.

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Recording from desktop

The Greeting screen works on desktop, but recording is best done on the phone. If you open the screen on a desktop browser and tap Record, you’ll see a message telling you to use the mobile app — the desktop browser’s microphone is usually worse, and the phone’s is the one you’ll keep on hand. Once you’ve recorded on the phone, you can manage the saved greetings (rename, delete, switch active) from desktop without issue.

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What makes a good greeting

A 15-second greeting is plenty. Most callers won’t listen to anything longer. A workable script:
“Hi, you’ve reached [your name] at [your practice]. Please leave a message with your name and what you’re calling about, and you’ll get a text back shortly. Thanks.”
Two things this does:
  • It tells the caller you’re a person, not a phone tree.
  • It tells the caller they’ll get a text back — which they will, automatically, before they put the phone down.
Avoid promising a callback timeframe (“I’ll call you back within 24 hours”). The auto-reply text handles acknowledgment; you can decide later when a callback actually fits.

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Switching greetings

You can keep multiple greetings recorded — for example, one for everyday and one for holidays — and switch the active one by tapping its card. Whichever card has the filled radio circle and “Active” badge is the one callers hear right now. Switches take effect immediately. You can rename a greeting (tap “Edit”) or delete one (tap the red trash icon). You can’t delete the default; you can only switch off of it. The maximum number of custom greetings is shown beneath the list once you reach it.

The voicemail inbox

What happens after the beep — transcript, audio, and the inbox row.

How auto-reply works

The text the caller receives moments after they hang up.