In-session controls

The in-session toolbar is intentionally small. A working clinical session doesn’t need a dozen buttons; it needs the right four or five, available without thinking.

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Mute and unmute

The microphone button toggles your mic. The icon shows current state:

• Solid mic → your mic is live, your client hears you.
• Mic with a slash → you’re muted.

There’s no “push to talk” mode — Rivet sessions are designed for the conversation pace of therapy, not the conference-room rapid-fire pattern. Tap once to mute, tap again to unmute. When you mute yourself, the client sees no visual indicator on their side that you’re muted (they’ll just notice you stopped talking). On your side, a small “muted” badge appears on your PiP tile so you can see at a glance what state you’re in.

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Camera on and off

Same pattern as mute. Tap to turn off, tap to turn on. When your camera is off, your client sees a clean placeholder where your face was. Your audio keeps working. A few real reasons to turn the camera off mid-session:

• You need to step away for ten seconds (water, tissue box, kid in the doorway). Audio stays, video off, dignity preserved.
• Your bandwidth is struggling and you’re about to share your screen. Killing your camera mid-share frees up uplink — usually not needed because the screen share path already throttles your camera, but available as a manual control.
• The client asks. Some clients prefer audio-only for a session. Tap off.

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Copying the session link mid-call

If a client texts mid-session saying “the link doesn’t work, what’s the address?” — you can grab your slug URL from your account settings, or just from your address bar:

• From the address bar of any browser tab logged into Rivet: your slug URL is in the welcome screen or account section. Copy it.
• From the SMS thread: the video icon in the reply bar drops the bare URL into the message. Send it.
• From your contacts: if you’ve saved your slug URL anywhere on your device, you can text it.

There isn’t an in-session “copy session link” button because there’s no new session link to copy — your URL is permanent. The same getrivet.ca/your-slug the client tried before is the right URL.

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Switching audio devices mid-call

The browser’s native picker handles this — Rivet doesn’t render its own device picker on top. To change audio devices:

• Chrome / Edge desktop: tap the lock icon in the URL bar → Site settings → Microphone / Camera → pick the device. Reload the tab. The call will reconnect.
• macOS Safari: Safari → Settings for This Website → pick the device from the dropdowns.
• iOS / Android: the system audio routing handles it. Plug in a headset, the call switches to it automatically. Unplug, switches back.

This is unusual mid-session but worth knowing when a client’s audio is breaking up and the fix is switching them from laptop speakers to headphones.

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What’s not in the toolbar

A few things that are common in generic meeting tools but absent in Rivet’s session workspace, with the reason for each:

• Reactions, raised hands, emoji. Not a session shape.
• Speaker view / gallery view toggle. 1:1 sessions are always the client on the main stage with you in PiP. No layout to choose.
• Closed captions. No live captioning. Captions imply transcription, which implies audio leaving the call — and Rivet’s stance is that session audio stays in the call.
• Recording. Not present, ever.
• Polls, breakout rooms, registration. Conference tooling, not session tooling.
• In-call chat panel. Conversation happens in the SMS thread. Less surface to forget about.

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The toolbar buttons that DO exist

For completeness, the full toolbar from left to right:

1. Mute — covered above.
2. Camera — covered above.
3. Share Screen — opens a picker for screen or whiteboard. See Sharing your screen.
4. EMDR — opens the EMDR configuration modal. Host-only. See EMDR overview.
5. End Call — the red phone, far right. See Ending a session.

That’s the whole set.

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