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You don’t generate a new video link for every session. You have one URL. It’s yours forever. Clients use it for every session, every time. This is the single biggest workflow difference between Rivet and the “copy-paste a unique link into the email” pattern. When you signed up, you picked a slug — the short name in getrivet.ca/your-slug. That URL is your permanent waiting room:
  • Always live. It works whether you’re online or offline. When you’re not in a session, clients who tap it see a polite “you can wait here” screen.
  • Shared with anyone. There’s no per-client link. You give the same URL to every client.
  • Never expires. Same URL year over year. Print it on a business card.
  • No PHI in the URL. No client name, no phone number, no appointment ID. The URL is safe to put in an email signature or on a website.

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How it works under the hood

The URL is a queue, not a persistent session. When a client opens it and taps Join, they land in your waiting room. You see them appear with their first name. When you tap Start, a fresh, encrypted, peer-to-peer WebRTC session is minted for the two of you. That session ends when you end the call. The next client who arrives gets their own fresh session. You can have one session at a time. If a second client arrives while you’re already with someone, they wait — you see both names in the queue. Your slug URL is on your welcome screen during onboarding and in the account section after that. The format is always getrivet.ca/your-slug — no path, no query parameters, no token. The whole URL is the slug. If you want to change your slug, you can — once. After that it stays locked, because clients who bookmarked the old version need it to keep working. See Changing your Rivet URL for what happens to the old slug. The same waiting-room page regardless of whether you’re in session:
  • Your practice name at the top
  • A short “you can wait here, your practitioner will start the session when ready” line
  • A form: first name + phone number
  • A Join button
After they tap Join, they wait. You get the notification. Three places it belongs:
  • Your intake email or booking confirmation — the most important. If the link is there, the client doesn’t have to look anywhere else.
  • Your email signature — a fallback for clients who lose the intake.
  • Wherever you list your contact info — your website, your directory listing, your Psychology Today profile.
See Sharing with clients for the exact wording most practitioners use.
You can also send the link mid-conversation from the SMS thread — tap the video icon in the reply bar and the bare URL drops into the message. Useful for clients who text you mid-week about a same-day session.
  • It’s not a video meeting room sitting open 24/7. The waiting room is open; the actual call only exists for the duration of a session.
  • It’s not sharable in a “anyone with the link can join my session” way. Only you can start the session — the client lands in your queue and waits for you to tap Start. Even if a stranger discovered the URL, they’d land in a waiting room they couldn’t progress out of without you.
  • It’s not the same as your practice phone number. The phone number handles calls and SMS. The slug URL handles video. They’re separate.

Sharing the link with clients

Where to put the link and the exact wording that works.

The pre-join screen

What you and the client see right before joining.

Changing your Rivet URL

The one-time slug change rule.