Changing your Rivet URL

Your Rivet URL — getrivet.ca/your-slug — is the address your clients land on to join a session. It’s separate from your phone number, separate from your account, and you set it yourself the first time you sign in. Changing it is a real change. Pick well at signup, and you’ll never need this page. But if you have to change it, here’s how it works.

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The three-change limit

You can change your Rivet URL three times. After the third change, the slug locks; further changes route through support. The limit exists for a simple reason: every change strands clients on the old URL. Three changes is enough room for the first wave of “I should’ve picked something shorter” tweaks while still keeping you honest about how much you’re going to type this address onto things in the real world. The free initial claim doesn’t count against the limit. If your slug was auto-assigned at signup and you’re picking your first real one, you still have the full three-change budget remaining.

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What the new URL changes

The new URL replaces the old one on:

• Your waiting room — clients arriving at the old URL get nothing.
• Any on-demand session links you’ve already sent — they’re tied to the old slug, so they break too.
• Your vCard contact card (if anyone you’ve shared it with re-opens it from a fresh download).

It does not change:

• Your phone number.
• Your sign-in email.
• Your practice name.
• Anything inside the Rivet app — your inbox, your settings, your history. All of that is bound to your account, not your slug.

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What breaks (and how much it matters)

In rough order of “ouch” level:

• Bookmarks on your clients’ phones. Anyone who saved getrivet.ca/old-slug to their home screen sees a dead page when they tap it. They’ll need a new link from you.
• Email signatures, business cards, your website. Anywhere you’ve pasted the URL has to be re-updated. Same as a phone-number change — the slow-burn places are the ones that catch you out months later.
• Voicemail greeting referencing the URL. Some practitioners record “…or join my waiting room at getrivet.ca/your-name” in their greeting. The greeting needs re-recording.
• EHR intake form, directory listings, anywhere a client encounters your URL before they meet you. Update these before you change the slug; the brief window where both the form and the URL match is shorter than the much-longer window where the form is wrong.

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How to change it

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A practitioner’s rule of thumb

Pick the shortest version of your name that’s still recognisable to your clients. If you’re “Dr. Catherine Whitmore” and your clients call you “Catherine,” getrivet.ca/catherine is better than getrivet.ca/dr-whitmore — easier to say aloud, easier to type onto a form, easier to remember after a six-week gap between sessions. If you have a practice name and you practise solo, the practice name is often better than your personal name. getrivet.ca/riverside reads as a “real business” in a way that getrivet.ca/jamie doesn’t.

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