Skip to main content
Your account is one practitioner, one practice. Everything in this section lives in the same place in the app — open the slide-in account panel by tapping your avatar in the top-right of any screen. The panel has the controls you reach for most often: your sign-in identity, your Rivet phone number, your auto-reply state, browser notifications (desktop), biometric unlock (phone), the Data Processing Agreement you accepted, and the Sign Out button. Anything that isn’t there is handled by emailing hello@getrivet.ca — a real human reads every message.

​
What’s in this section

Managing your account

Where every account control lives, and the difference between the account panel and the per-feature settings (Auto-Reply, Greeting, Forwarding).

Your practice profile

Your practice name, the cell number we text you at, your sign-in email — what each one is used for and how to change it.

Changing your Rivet number

When this is worth doing, what it costs you, and how to request the swap.

Changing your Rivet URL

You get three changes. What the new URL replaces, and what doesn’t automatically follow it.

Notification preferences

Browser push, app push, and SMS — which channel handles which event and how to turn each one on or off.

Your data export

Per-session PDF inside the app; a full-account export by email request.

Canceling your account

How to cancel, what happens to your number, and what we keep.

​
How identity works in Rivet

Three layers, each separate so a change in one doesn’t break the others:
  • Identity — your email address. The magic-link sign-in confirms that you control it. There is no password.
  • Trust for the session — the magic link itself, plus (on phones) Face ID / Touch ID / fingerprint if you’ve turned Biometric Unlock on in the account panel.
  • Convenience — your session stays signed in for 90 days of activity. Open Rivet at least once a quarter and you’ll never see a sign-in screen.
If you ever want to start fresh — say, you’re handing the phone over to your kid for an afternoon — tap Sign Out in the account panel. The session clears, the biometric preference resets, and the next launch starts from the sign-in screen.

Billing + trial

Pricing, the 14-day trial, payment methods, invoices, and Canadian sales tax.

Privacy + security

How Rivet handles your data, your role as custodian, and the Data Processing Agreement.