Invoices and receipts

Stripe sends an email receipt for every charge and an invoice PDF for every billing period. Both arrive at the email address you signed up with. If your accountant needs the year’s invoices in one place, they can grab them from your Stripe customer portal in a couple of clicks.

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What you get from each charge

Two emails, both from Stripe, both for the same charge:

• Receipt — confirms the charge went through. Includes the amount, the date, the card’s last four digits, and a “View your receipt” link to a Stripe-hosted page.
• Invoice — a downloadable PDF with line items, sales tax broken out, your billing address, Rivet’s business details, and a Stripe invoice number. This is the document your bookkeeper wants.

Both arrive within minutes of the charge.

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Finding past invoices

Two paths.

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From an email Stripe already sent you

Open any past Rivet invoice email. Scroll to the bottom; there’s a “Manage your subscription” or “View past invoices” link. That goes to your Stripe customer portal, where every invoice you’ve ever received is listed with a Download PDF button.

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If you can’t find the email

The customer portal link is auto-generated and tied to your email address. Email hello@getrivet.ca with the subject “Customer portal link” and we’ll generate a fresh one. Takes a business day or less. We do it this way instead of putting a “Billing” tab in the Rivet app because Stripe is already the source of truth — duplicating the invoice view inside Rivet would mean an extra surface to maintain, with no new information on it.

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What’s on each invoice

A standard Stripe invoice for a Canadian customer has:

• Invoice number (e.g. RIV-2026-0042).
• Issue date and due date (always the same day for an auto-charge).
• Bill to — your name, practice name, billing address.
• Description — Rivet — practice phone, video sessions, clinical templates (monthly).
• Amount — $70 CAD.
• Sales tax — the HST / GST / PST line, calculated by Stripe Tax based on your province. See Canadian taxes.
• Total — $70 + sales tax.
• Payment method — “Visa ending in 4242” (or similar).
• Rivet Systems Inc.’s business details — registered business address in Belle River, Ontario, plus our GST/HST number for your tax-credit claims.

The invoice is a valid expense receipt for your records and a valid input-tax-credit document if you’re registered for GST/HST.

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Adding a business name or VAT-style detail

If you need invoices addressed to a specific business name (not just your personal name), or you need a specific Canadian Business Number (BN) on the invoice for your records, set those in your Stripe customer portal: If you need a past invoice re-issued with corrected details (rare — usually only if there was a typo at signup), email us and we’ll arrange it with Stripe.

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Setting up your bookkeeper’s access

A few options for getting invoices to whoever does your books:

• CC them on Stripe’s emails. In the customer portal, you can add additional billing-email recipients. Your bookkeeper gets every receipt and invoice in real time.
• One-time export at year-end. They open your customer portal, download every invoice PDF from the year, done. Takes about five minutes.
• Stripe to QuickBooks / Xero / Wave. Stripe has direct integrations with most Canadian accounting tools. Hook the Stripe account up to the accounting tool once; receipts flow in automatically.

We don’t gate any of these on Rivet — Stripe owns the billing surface end-to-end, and Stripe’s tooling is what your bookkeeper interacts with.

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Common questions

Can I get a single annual invoice instead of 12 monthly ones? Yes, by request. Email us and we’ll switch your billing to annual upfront. There’s no discount for annual right now, but it’s one invoice instead of 12 if your bookkeeper prefers that. The Stripe email is going to spam. Add stripe.com and @stripe.com to your safe senders list. Most Canadian email providers (Gmail, Outlook, iCloud) have an allowlist in their spam controls. I changed my email recently. Will Stripe send to the new one? Only if you updated the email inside the Stripe customer portal and inside Rivet. They’re two separate records (Stripe handles billing, Rivet handles your account). If you changed the email with us, email us and we’ll update Stripe to match.

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