Invoices and receipts

You get an email receipt for every charge and an invoice PDF for every billing period. Both arrive at the email address you signed up with. If your accountant needs the year’s invoices in one place, they can grab them from your billing portal in a couple of clicks.

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What you get from each charge

Two emails, both for the same charge:

• Receipt — confirms the charge went through. Includes the amount, the date, the card’s last four digits, and a “View your receipt” link.
• Invoice — a downloadable PDF with line items, sales tax broken out, your billing address, Rivet’s business details, and an invoice number. This is the document your bookkeeper wants.

Both arrive within minutes of the charge.

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Finding past invoices

Two paths.

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From a past invoice email

Open any past Rivet invoice email. Scroll to the bottom; there’s a “Manage your subscription” or “View past invoices” link. That goes to your billing portal, where every invoice you’ve ever received is listed with a Download PDF button.

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If you can’t find the email

The customer portal link is auto-generated and tied to your email address. Email hello@getrivet.ca with the subject “Customer portal link” and we’ll generate a fresh one. Takes a business day or less. We do it this way instead of putting a “Billing” tab in the Rivet app because the billing portal is already the source of truth — duplicating the invoice view inside Rivet would mean an extra surface to maintain, with no new information on it.

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What’s on each invoice

A standard Rivet invoice has:

• Invoice number (e.g. RIV-2026-0042).
• Issue date and due date (always the same day for an auto-charge).
• Bill to — your name, practice name, billing address.
• Description — Rivet — practice phone, video sessions, clinical templates (monthly).
• Amount — $65 CAD.
• Sales tax — the HST / GST / PST line, calculated based on your province. See Canadian taxes.
• Total — $65 + sales tax.
• Payment method — “Visa ending in 4242” (or similar).
• Rivet Systems Inc.’s business details — registered business address in Belle River, Ontario, plus our GST/HST number for your tax-credit claims.

The invoice is a valid expense receipt for your records and a valid input-tax-credit document if you’re registered for GST/HST.

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Adding a business name or VAT-style detail

If you need invoices addressed to a specific business name (not just your personal name), or you need a specific Canadian Business Number (BN) on the invoice for your records, set those in your billing portal: If you need a past invoice re-issued with corrected details (rare — usually only if there was a typo at signup), email us and we’ll arrange it.

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Setting up your bookkeeper’s access

A few options for getting invoices to whoever does your books:

• CC them on invoice emails. In the billing portal, you can add additional billing-email recipients. Your bookkeeper gets every receipt and invoice in real time.
• One-time export at year-end. They open your billing portal, download every invoice PDF from the year, done. Takes about five minutes.
• Link to your accounting software. The billing portal connects directly with most Canadian accounting tools (QuickBooks, Xero, Wave). Set it up once; receipts flow in automatically.

We don’t gate any of these on Rivet — the billing portal is what your bookkeeper interacts with.

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Common questions

Can I get a single annual invoice instead of 12 monthly ones? Yes, by request. Email us and we’ll switch your billing to annual upfront. There’s no discount for annual right now, but it’s one invoice instead of 12 if your bookkeeper prefers that. Invoice emails are going to spam. Add stripe.com to your safe senders list. Most Canadian email providers (Gmail, Outlook, iCloud) have an allowlist in their spam controls. I changed my email recently. Will invoices go to the new address? Only if you updated the email inside the billing portal and inside Rivet. They’re two separate records (the billing portal handles payment, Rivet handles your account). If you changed the email with us, email us and we’ll sync the billing portal to match.

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