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Every Rivet account starts with a 14-day free trial. No credit card required at signup, no trial-end auto-charge, no surprise bills. The trial exists so you can test the line, take a real call, watch a few voicemails get transcribed and auto-replied to, and decide whether the service is worth your $65 a month.

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What the trial covers

Everything Rivet does. The trial is not feature-limited:
  • Your provisioned Canadian phone number.
  • Voicemail transcription, classification, and auto-reply.
  • Two-way SMS messaging with your clients.
  • Video sessions and your permanent waiting room.
  • Clinical templates, EMDR sets, session notes.
  • Browser and app push notifications.
  • The full app on desktop and mobile.
The 14 days is just time, not a feature gate. If a thing exists in Rivet, you’re using the real version of it during the trial.

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What happens at day 14

When the 14-day window closes, Rivet’s UI surfaces a full-screen blocker — a polite “Your trial has ended. To continue viewing and managing your conversations, activate your account” overlay with an Activate my account button. The button opens a payment page where you enter your card and start the subscription. The blocker covers your inbox, your thread view, your settings, every screen. You can’t dismiss it — that’s the point. The 14 days were the “try before you buy” window; day 15 is the “decide” moment.
Five days before the trial ends, Rivet shows a one-line warning modal. It’s dismissible — once per day — so it nags you appropriately without becoming wallpaper. The warning surfaces the same payment link so you can convert before day 15 if you already know you’re keeping the line.

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What keeps working during a trial-ended state

This is the part most other tools get wrong. The backend stays live. On day 15, even with the blocker covering your screen, Rivet keeps:
  • Receiving inbound calls on your Rivet number.
  • Recording voicemails and transcribing them.
  • Classifying voicemails and sending the auto-reply text to your callers.
  • Receiving inbound SMS from clients and logging them in your inbox.
  • Capturing every voicemail to the conversation history so it’s waiting for you when you subscribe.
What you lose is visibility into the inbox until you subscribe. The data is being created; you just can’t see or act on it from the app until the blocker clears. We did this deliberately. Letting auto-replies stop the day a trial ends would mean every client who called between the trial expiring and you noticing got radio silence — bad for them, bad for your practice, bad for the impression a returning client has of the system. The cost of keeping the back-end running for an extra day or two while you finish trial conversion is small; the cost of clients feeling abandoned is much larger.

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Activating your subscription

1

Tap Activate my account

Either on the day-15 blocker or in the warning modal that appears five days before expiry.
2

Enter your card on the payment page

Your card details go directly to our payment processor; Rivet doesn’t see them. Your billing address is collected here too — it’s used to calculate Canadian sales tax. See Canadian taxes.
3

Land back in Rivet, fully activated

You’re redirected back to your Rivet inbox after a successful payment. The blocker is gone, your trial-status flips to active in the background, and the next charge is queued for one month from today.
The whole process is about 90 seconds.

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After you subscribe

A few things change quietly:
  • The trial badge in the corner of the inbox disappears.
  • The five-day warning modal and the day-15 blocker never appear again.
  • Your monthly billing date is set to today’s calendar day — if you activate on the 18th, you’re billed on the 18th each month going forward.
  • The first invoice is emailed to the address you signed up with.
If you’ve already used Rivet for 14 days, you’ve already learned where everything is. The activation flow doesn’t change anything inside the app.

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If you decide not to activate

That’s a valid outcome too. The trial blocker stays on your screen but the back end keeps capturing data. If you change your mind in the next 30 days, you can activate at any time and pick up exactly where you left off — every voicemail, every SMS, every classification that landed in the meantime is waiting for you. After 30 days of trial-expired status without payment, Rivet starts the account-closure workflow: we email you a heads-up, give you a week to respond, then release the phone number back to the carrier pool. See Canceling your account for what happens during that process.

Subscription pricing

What’s included for $65 a month.

Payment methods

What the payment page looks like and what cards are accepted.