What’s in your profile
| Field | What it does | Where you set it |
|---|---|---|
| Email address | Signs you in via magic link. The only address Rivet emails. | Set at signup. Change via support. |
| First name | How Rivet addresses you in emails and on the welcome screen. | Set at signup. Change via support. |
| Practice name | Stamped on outgoing auto-replies your clients see (e.g. “Thanks for calling Riverside Counselling”). | Set at signup. Change via support. |
| Your cell number | Where Rivet texts you about your account — provisioning done, lead notifications, anything urgent. Not the same as your Rivet line. | Set at signup. Change via support. |
| City | The city your practice is in. Drove your initial area-code search. | Set at signup; rarely needs changing. |
Changing any of them
These fields are set once at signup and changed by support. Email hello@getrivet.ca with the old value and the new value. Most changes complete the same day. We do it this way for two reasons:- Email is your sign-in. Changing it without a verification step on both addresses is a footgun. Routing through us means we confirm both sides before flipping it.
- Practice name appears in client-facing copy. A typo or a sudden rename mid-day reads as confusing to your clients. We sanity-check before we change it.
What’s NOT in your profile
A few fields you might expect that aren’t here:- Your licence number or college. Rivet doesn’t ask for this. It’s not needed to operate a phone line or a video room. Some practitioners prefer to keep that out of yet another vendor’s database.
- Your specialty or modality. Same reasoning. The auto-reply text is modality-agnostic by default; if you want to tailor it, edit the reply directly in Customizing your auto-response.
- A profile photo. The avatar in the top-right is your initials on a coloured circle, generated from your first name. Less to maintain, same recognition value at the size we render it.
- Your business address. If you need it on file (Stripe needs a billing address for sales tax — see Canadian taxes), Stripe collects it directly. Rivet doesn’t duplicate the record.
Email + cell number — used differently
A small distinction that matters when you’re triaging notifications:- Email is for slow, durable communication: the magic link, invoices from Stripe, occasional product announcements (only if you opted in at signup; it’s a checkbox, never silent enrolment).
- Cell number is for fast, transactional alerts: your number going live during provisioning, account-level issues that need your eyes. We don’t text you about every voicemail — that’s what the app notifications are for.
Related articles
Notification preferences
The full map of which channel notifies you about which event.
Changing your number
When the Rivet line itself needs to change.