Subscription pricing

**$70 CAD per practitioner per month.** Sales tax (HST / GST / PST) is added on top of the$70, calculated by Stripe based on your billing address. There are no tiers, no per-feature add-ons, no pay-as-you-call usage charges. Cancel anytime.

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What’s included

Everything Rivet does. The same list as the trial:

• Your practice phone line — a local Canadian phone number, with unlimited inbound and outbound calls inside North America, unlimited SMS inside North America (inbound from anywhere — clients can text you from abroad), and voicemail transcription on every missed call.
• Two-way SMS with auto-replies, per-category controls, and the conversation inbox.
• Video sessions — your permanent waiting room at getrivet.ca/your-slug and on-demand session links. No participant cap on group sessions inside reasonable practice limits, no minutes meter, no per-session fee.
• Clinical templates — the full library of intake, screener, and session templates plus the per-practitioner customisation surface.
• EMDR — bilateral stimulation with visual and audio cues, set history, the 2.0 Hz speed cap, and the photo-epilepsy warning.
• Session notes + per-session PDF export.
• Measurement-based-care templates — sending measures async or in-session, scoring, severity bands, trajectories.
• App + browser push notifications — desktop browsers (Chrome, Safari, Firefox), iOS, Android.
• Biometric unlock on phones.
• A real human at the other end of hello@getrivet.ca.

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What isn’t included

Two things, both for good reasons:

• International outbound calls and SMS outside North America. Your Rivet line dials and texts inside Canada and the US. Inbound from abroad is fine — clients can call or text you from anywhere. The outbound restriction is a fraud-mitigation choice; the per-minute rates to some international destinations are how telecom abuse bills get to four figures overnight.
• Toll-free numbers. Rivet provisions local Canadian numbers, not 1-800-style toll-free. Local numbers have better SMS deliverability and read as more personal to a Canadian client; toll-free numbers have neither advantage and a longer carrier-registration timeline.

If you have a use case for either — say, your clients are spread across provinces and want a toll-free option, or you have international clients you call regularly — email us. We can usually find a way.

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Why the model is flat

One price means a few things:

• No friction at the moment of needing a feature. A practitioner in the middle of a session shouldn’t be reading “Upgrade to Pro to use clinical templates” pop-ups. Either the feature exists for everyone or it doesn’t exist.
• No tier math at signup. You sign up, you have all of Rivet. The decision is “yes or no,” not “yes, and which tier?”
• No surprise overage charges. A busy practice with 200 voicemails in a month pays the same as a sleepy practice with 10. No call is too expensive to make.
• Easier for your accountant. One line on every Stripe invoice for the whole year.

The trade-off is that we don’t charge more for heavy use. We’re betting that the kind of practice that grows into heavy use is also the kind that tells colleagues about Rivet, and we’d rather earn the next practitioner than nickel-and-dime the current one.

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Comparing to other tools

For context — you’d typically pay more for the parts taken separately:

• A dedicated practice phone line (OpenPhone, Google Voice, etc.): $15–$30 / month.
• A telehealth video platform (Doxy, SimplePractice video, Jane video add-on): $25–$50 / month.
• A clinical-template library tied to your EHR: usually bundled into $40–$100 / month EHR pricing.
• EMDR-specific software (RemoteEMDR, Bilateral Base): $20–$30 / month.

The premise is that none of those tools alone solves the whole “I am a solo practitioner running a practice over the phone, by text, by video, with notes” problem. Rivet’s $70 covers all of it.

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Group practices

Rivet doesn’t have a published group-rate tier — every account is billed independently at $70 / month / practitioner. That said, if you’re a practice with multiple practitioners and you’d like consolidated billing or a multi-seat conversation, email us. We handle these case-by-case rather than ship a multi-seat model that isn’t yet earning its complexity.

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