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Rivet video isn’t a generic meeting tool with a therapy skin. It’s built around the specific shape of a session: one practitioner, one client, a permanent room, no recording, and the clinical tools you actually use during the hour — EMDR, whiteboard, screen share, clinical templates — sitting inside the same workspace.

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The four things that make it different

Clients join from a browser. No app, no account. Your client clicks getrivet.ca/your-name, fills in their first name and phone, and is in the waiting room. Chrome, Safari, Firefox, Edge — on a phone, a tablet, a laptop. Nothing to install. See Clients don’t install anything. Your face stays on screen when you share. When you share your screen (a worksheet, a safety plan, an EMDR target image), the client still sees you in a corner tile. Most meeting tools replace your camera with the shared content for the duration of the share. In a clinical session that reads as withdrawal — a real cost in EMDR specifically. See Sharing your screen. EMDR and whiteboard live inside the call. You don’t pivot to a second tool when a client needs bilateral stimulation or a quick CBT diagram. Tap EMDR in the toolbar — the workspace opens. Tap Share Screen → Whiteboard — the canvas mounts. The client sees a single session, not a tool stack. Sessions are never recorded. There is no recording feature. There is no AI scribe listening in. The audio and video are end-to-end encrypted using WebRTC’s DTLS-SRTP, peer-to-peer when network conditions allow. Practitioner notes are separate and live in the Notes section of the app — never derived from session audio.

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How a session flows

1

You share your link once

Drop getrivet.ca/your-slug into your intake email, your booking confirmation, your email signature. It never changes.
2

At session time, the client opens the link

They land on a public waiting-room page. First name, phone number, tap Join. No download.
3

You see them waiting in the inbox

A “{Name} is waiting” pill lights up across the app. The thread shows a green Start session button.
4

You tap Start. Both browsers connect

A pre-join screen lets each of you check camera and mic. Tap Join Session. The WebRTC connection establishes.
5

The session runs in the workspace

Mic, cam, screen share, EMDR, whiteboard, end call. All in one toolbar.
6

You end the call. The client sees a summary card

Session duration, “Session ended”, and the option to close the tab.

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What’s not in scope today

A few things are deliberately omitted — calling these out so you know what you’re working with:
  • Multi-party calls. Rivet video is 1:1 — one practitioner, one client. Couples and family work on a shared device works; a third browser joining is rejected with “session full.” Group video isn’t planned.
  • Recording. No recording, no transcript-from-audio, no AI scribe. By design.
  • Background blur. Not available — the current generation of in-browser blur looks acceptable for a casual chat and noticeably wrong for a clinical session.
  • Native iOS/Android video. The video session today runs in the browser on every platform. Native softphone calling is in the Rivet app; video sessions stay in the browser for now.
Rivet video is end-to-end encrypted with WebRTC DTLS-SRTP. When your network needs a relay server (about 5–10% of sessions, mostly behind corporate or hospital firewalls), the relay forwards encrypted packets only — it can’t decrypt the call.

Your session link

The persistent slug URL and how to claim yours.

The session workspace

A tour of every control in the in-call toolbar.

EMDR in Rivet

Bilateral stimulation inside the same video call.