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The single URL getrivet.ca/your-slug is the door. Your job is to put it somewhere the client will find it the minute they need it, without making them search their inbox or text you to ask. Three places cover almost everything.

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The three places to put it

1. Your intake email or session reminder. This is the highest-leverage spot. The client opens the email on their phone or laptop, taps the link, lands in the waiting room. Done. 2. Your email signature. For when the intake email gets buried, the booking platform forgot to send a reminder, or the client searches their inbox for any email from you. The signature is the fallback. 3. Wherever you list contact info. Your website’s contact page, your directory profile (Psychology Today, TherapyTribe, etc.), your business card. Anywhere a client already looks when they’re trying to reach you.

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Suggested wording

Practitioners write this a hundred different ways and almost all of them work. The version with the fewest words and the fewest questions:
Your sessions happen at getrivet.ca/your-name. Open the link a few minutes before our session time. You don’t need to download anything.
That’s it. Two sentences. The client knows what to do. Some practitioners add a third sentence for first-session clients:
If your camera or mic doesn’t work the first time, refresh the page — your browser may have asked for permission and you missed it.
That covers ~80% of first-session troubleshooting before it happens.

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Things to skip

A few patterns from older video-conferencing tools that don’t apply here and add noise:
  • Meeting IDs and passwords. There aren’t any. The URL is the whole thing.
  • “Install Zoom” / “Download the app”. Nothing to install.
  • Per-session unique links. You don’t need them. The same URL works every time.
  • “Join 10 minutes before to test your equipment”. The pre-join screen IS the equipment test. They tap the link, see themselves, tap Join.

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Calendar invites

If you use a booking tool (Jane, SimplePractice, Cal.com, Acuity), put the slug URL in the calendar event’s Location field. Most clients tap the calendar invite on session day rather than searching their inbox — having the URL in the Location field puts it one tap away. For practitioners using Jane App: most therapists put the URL in the appointment notes that get emailed with the reminder. Either field works.

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What clients see when they arrive

They tap the link. They land on a public waiting-room page with your practice name at the top and a small form. First name, phone number, Join. They don’t see anyone else’s session in progress. They don’t see other clients in the queue. They wait while you finish whatever you’re doing, and you start the call when you’re ready. If you’re with another client when they arrive, they see “Connecting… Waiting for {your practice name} to join.” They can leave the tab open; the connection establishes when you tap Start. Almost always one of three things:
  • They opened it in an in-app browser (the one inside Instagram, Gmail, or Facebook Messenger). Tell them to tap the three dots and choose “Open in Browser” or “Open in Safari/Chrome.” In-app browsers often block camera access.
  • They denied camera or mic permission the first time the prompt came up. Tell them to refresh the page and allow access this time.
  • Their phone’s battery saver is on and is blocking media. Tell them to turn off Low Power Mode (iOS) or Battery Saver (Android).
See Client can’t join for the fuller list.

Your session link

What your slug URL is and how it works.

The pre-join screen

The camera + mic check the client runs before joining.

Client can't join

The full troubleshooting list when a client texts you mid-session.