June 2026
EMDR 2.0
Bilateral stimulation with SUDS capture, the eight-phase session arc, dual-task prompts that fire mid-set, and a between-sets pause card. Built specifically for how trauma therapists actually run the protocol — not retrofitted from a generic video tool. How EMDR sessions work in Rivet →iOS softphone
The iPhone app now rings on inbound calls through CallKit, the same way a regular phone call rings. Outbound calls dial directly from your contacts. Audio quality is the Twilio Voice SDK underneath — no compromises on a thin web bridge. Pairs with the Android app, shipped earlier in the year — Rivet is now a real phone on both platforms. How calling works →In-app docs integration
Every settings screen in the unified app now has a small ”?” icon that opens the relevant article on this site in a new tab. Cmd+K search inside the app surfaces docs results alongside your conversations + contacts. Empty states have “How [thing] works” links so the first time you see a quiet inbox, you know what the surface is for. How help works inside Rivet →Self-serve onboarding
Sign up at getrivet.ca/start and have a live practice number in 60–120 seconds. Six fields, a number picker, and a magic-link email. No call required, no card required — the 14-day trial starts the moment your number is live. The previous flow was a Cal.com booking → 1:1 onboarding call → manual provisioning. This is the same end state, but the practitioner does it themselves in the time it takes to make coffee. How signup works →Call forwarding guide
Two patterns for routing calls from your existing line to Rivet — manual*72/*73 when you step away, or replace your carrier’s
voicemail entirely with provider-specific instructions for Bell,
Rogers, TELUS, Cogeco, Shaw, Nortel, Mitel, and generic VoIP.
How call forwarding works →
May 2026
Pre-join experience
A camera + mic check screen before joining the call. Test your microphone level, flip the camera off if you want, see how you’ll appear to the client. Same pattern Meet and Zoom use — Rivet now has it too. The pre-join experience →Biometric unlock
Face ID / Touch ID gates the app on mobile. The session is still held inside Rivet — biometric is the daily-use convenience layer. Toggle it on or off in Account → Security. Account security →Audio-first degradation
When a video call’s network gets shaky, Rivet drops video and keeps audio rolling rather than freezing both. A small banner tells both sides what happened, and video resumes automatically when the connection recovers. Audio + video quality →Graceful rejoin
If you accidentally close the session tab — or your laptop sleeps mid-call — re-opening it lands you back in the same call with your camera + mic state preserved. No re-knock, no re-setup. Video troubleshooting →April 2026
Per-practice waiting rooms
getrivet.ca/your-name — one URL per practitioner. Share it once,
use it forever. Clients join from any browser, no app, no account.
You see them appear in the waiting room queue and admit them
when you’re ready.
Sharing your waiting room →