September 2026
Your first sign-in lands on your Waiting Room
After you agree to the data processing agreement, the first thing Rivet asks of you is to pick your Rivet URL — right on your Waiting Room, with nothing else competing for attention. Save it, tap Copy, and you can have a colleague join you on video straight away. The seven-step setup guide now lives in the corner of the screen (and under Account → Setup guide on your phone) instead of covering the page, and starting your first session from the Waiting Room ticks its “Test your waiting room” row for you. Your first 10 minutes →The number picker stays in your province
Signup now asks which province or territory you’re in before it asks for your city, and every number search stays inside it — so “Windsor” means Windsor, Ontario when you’re in Ontario, never Windsor, Nova Scotia. The line above the numbers says exactly where they came from: your area code, your city, the same calling area, the nearest available codes, or elsewhere in your province. Up to five numbers show, with a Show more for the rest, and you can ask for a specific area code with Search again. Choosing your number →Your practice line is set up within a few hours
After you sign up, your practice line is ready within a few hours rather than on the spot, and the setup guide says so while it’s in progress. Everything else — video, the waiting room, your Rivet URL, your greeting and auto-reply — works as soon as you sign in. Signing up →August 2026
Knowing whether your text arrived
Send a text and Delivered now appears beside the timestamp once the phone network confirms it reached your client’s phone. If it didn’t arrive, the message says Not delivered and offers to send it once more. Before this, every text looked the same whether it landed or not — so the only way to know was to ask the client. Now the thread tells you. Knowing whether your text arrived →Client phone haptics
Bilateral stimulation your client can feel. Their own phone becomes the tactile buzzer — alternating left and right, in sync with the set you’re running — with no hardware to buy, ship, or teach anyone to use. iPhone clients tap a link and it opens straight away; Android clients open it in their browser. Neither installs anything. Tactile BLS is what many therapists reach for when a client finds the visual too activating, or when eye tracking is tiring. Until now it meant buying tappers and getting them into the client’s hands. Setting up an EMDR session →Smaller changes in August
- “Test your line” now ticks when you test by texting. It used to need an inbound call, so a practitioner who tested by text could never complete that step no matter how many times she did it.
- Starting a video session no longer loses your inbox. The call opens in its own tab instead of navigating away from the conversation you were in.
- Sign-in emails explain themselves. If a link doesn’t work, the screen now says why — open the newest email rather than asking for another, because each new request stops the earlier link working.
July 2026
EMDR session refinements
SUD check-ins that fire on the protocol’s own schedule rather than your memory of it. Controls that work during a set — speed, stimulus, pause — without stopping and restarting. Settings that save per client, so someone who needs slow audio-only gets it automatically next time. Plus VOC capture and the Flash technique in beta. Setting up an EMDR session →Sessions write to the chart on their own
What a session produces now lands on the client’s record without you copying it across. EMDR outcomes — starting and ending SUD, VOC, sets run, modalities used — append when the session ends. Whiteboard work saves to the chart. And a session can start a progress note that arrives already carrying what happened, unsigned, for you to edit. Progress notes →The client record
Every client now has one page: their contact details, the calls and texts, the video sessions, the notes, the assessments they completed. One timeline instead of four places to look. Everything on it exports, in full, whenever you want it. The client record →Smaller changes in July
- The waiting room knows who is actually there. It now reflects whether your client is still on the page, rather than assuming they are for a few minutes after they check in.
- Send from the thread. Clinical templates and assessments go out from the conversation you already have open, instead of a separate send screen.
- The welcome screen can be dismissed. On phones its Continue button could sit off-screen, which left some practitioners stuck on it. It is now a sheet you can close from anywhere.
June 2026
EMDR 2.0
Bilateral stimulation with SUDS capture, the eight-phase session arc, dual-task prompts that fire mid-set, and a between-sets pause card. Built specifically for how trauma therapists actually run the protocol — not retrofitted from a generic video tool. How EMDR sessions work in Rivet →iOS softphone
The iPhone app now rings on inbound calls the same way a regular phone call does — on the lock screen, with accept and decline. Outbound calls dial directly from your contacts. It sounds like a phone call, because it is one. Pairs with the Android app, shipped earlier in the year — Rivet is now a real phone on both platforms. How calling works →In-app docs integration
Every settings screen in the unified app now has a small ”?” icon that opens the relevant article on this site in a new tab. Cmd+K search inside the app surfaces docs results alongside your conversations + contacts. Empty states have “How [thing] works” links so the first time you see a quiet inbox, you know what the surface is for. How help works inside Rivet →Self-serve onboarding
Sign up at getrivet.ca/start and have a live practice number in 60–120 seconds. Six fields, a number picker, and a magic-link email. No call required, no card required — the 14-day trial starts the moment your number is live. The previous flow was a Cal.com booking → 1:1 onboarding call → manual provisioning. This is the same end state, but the practitioner does it themselves in the time it takes to make coffee. How signup works →Call forwarding guide
Two patterns for routing calls from your existing line to Rivet — manual*72/*73 when you step away, or replace your carrier’s
voicemail entirely with provider-specific instructions for Bell,
Rogers, TELUS, Cogeco, Shaw, Nortel, Mitel, and generic VoIP.
How call forwarding works →
May 2026
Pre-join experience
A camera + mic check screen before joining the call. Test your microphone level, flip the camera off if you want, see how you’ll appear to the client. Same pattern Meet and Zoom use — Rivet now has it too. The pre-join experience →Biometric unlock
Face ID / Touch ID gates the app on mobile. The session is still held inside Rivet — biometric is the daily-use convenience layer. Toggle it on or off in Account → Security. Account security →Audio-first degradation
When a video call’s network gets shaky, Rivet drops video and keeps audio rolling rather than freezing both. A small banner tells both sides what happened, and video resumes automatically when the connection recovers. Audio + video quality →Graceful rejoin
If you accidentally close the session tab — or your laptop sleeps mid-call — re-opening it lands you back in the same call with your camera + mic state preserved. No re-knock, no re-setup. Video troubleshooting →April 2026
Per-practice waiting rooms
getrivet.ca/your-name — one URL per practitioner. Share it once,
use it forever. Clients join from any browser, no app, no account.
You see them appear in the waiting room queue and admit them
when you’re ready.
Sharing your waiting room →