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Texting a client and then wondering whether it landed is a real problem. Phones get switched off, people drive through dead zones, numbers get disconnected — and until now Rivet showed every message the same way whether it arrived or not. It doesn’t anymore.

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Delivered

Send a text and you’ll see the time it was sent under the message. A few seconds later, Delivered appears next to that time. That’s the phone network confirming the message reached your client’s phone. It shows on your most recent sent message and moves down as you send more, so a long thread stays readable. If you don’t see it immediately, wait a moment — confirmation usually takes a few seconds and sometimes a little longer if the phone is off or out of range at that instant.

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Not delivered

If the message couldn’t be delivered, you’ll see Not delivered under it instead, with the option to Resend. The usual causes are temporary: the phone is off, it’s out of coverage, or it’s on a call and can’t take a text at the same moment. These clear up on their own, which is why resending often works.

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Sending it again

Tap Resend and Rivet sends the message a second time. It appears in the thread as a new message with its own delivery status, so you can see whether the second attempt landed. You get one resend per message. After that, the option is replaced with a suggestion to call instead. That’s deliberate. A retry helps when the problem was temporary. If a second attempt also fails, the number probably can’t receive texts at all — it might be a landline, or disconnected, or blocking messages — and a third text won’t change that. Picking up the phone will.

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Older messages

Messages you sent before this feature existed show no delivery status, because nobody was recording one at the time. That’s not a problem with those messages — Rivet simply doesn’t know, and would rather show nothing than guess. The same applies to texts your clients send you. Delivery status is only about messages leaving your practice line.

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When a client isn’t getting your texts

If messages to one particular client keep failing, it’s worth checking the number itself. Landlines can’t receive texts, and neither can some internet-based numbers. A number that’s been disconnected, or moved to a new provider, can stop accepting them too. Confirm the number with your client, correct it in their contact if needed, and try again. If texts to everyone else are landing normally, the number is the likeliest explanation.