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Your practice phone is the line clients save in their phone as “your practice.” It’s separate from your cell. It receives calls, takes voicemails, sends and receives text messages, and gives you an inbox instead of a blinking light. The bones are simple: Rivet runs your practice line, transcribes every voicemail in Canada, and gives you an iOS-Phone-style inbox you can scan in 30 seconds instead of listening through one by one.

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Start with the basics

Why a practice phone

What an inbox-style voicemail gives you over the carrier’s voicemail black hole.

Professional line vs. personal

The boundary your Rivet number gives you, and why it stays separate from your cell.

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Calls

Making calls

Dial from inside Rivet on your phone. Caller ID is your practice number.

Receiving calls

What happens when a client calls — and what you see on the lock screen.

Calls during a session

What callers hear when you’re with a client, and where the call shows up after.

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Voicemail

The voicemail inbox

Transcribed, tagged, and ready to act on. Audio plus the text every time.

Recording a greeting

Use the default, or record your voice in 30 seconds.

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Texting

Sending texts

Reply to clients from the thread. Same number they texted.

How auto-reply works

Eleven categories. Plain text templates. Nothing AI-generated to clients.

Customizing auto-reply

Master switch, per-category text, and the one variable you can use.

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Contacts

Managing contacts

Add, edit, mark personal, and suppress auto-replies per contact.

Importing contacts

Pull your existing phone contacts in — pick them one at a time.