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Rivet runs on your iPhone, your Android phone, your Mac, your PC, and any modern browser. The app is the same one in all those places — same inbox, same conversations, same settings — but the physical realities of running a therapy practice mean each surface is good at a different part of the day. The short version: your phone handles the phone-line side of practice (calls, texts, voicemails). Your laptop handles the session side (video, EMDR, whiteboard, notes). Use both. Sign in once on each.

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What each surface is good for

Your phone

  • Receiving incoming calls on your Rivet line
  • Making outbound calls from your Rivet line
  • Texting clients back and forth
  • Voicemail inbox + listening to messages on the go
  • Push notifications for new voicemails and texts
  • Recording your voicemail greeting

Your laptop or desktop

  • Running video sessions
  • The full EMDR workspace (bilateral stimulation runs on the bigger screen)
  • The whiteboard
  • Picking and editing clinical templates mid-session
  • Writing session notes after a session ends
  • Settings that benefit from a wider view (auto-reply editing, contact management, exporting data)

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Why the split exists

Two reasons. The first is the device’s strengths. Your phone has a great mic and follows you around the office — perfect for picking up a client call between sessions. Your laptop has a real camera, real screen real estate, and a keyboard — what you actually want for a 50-minute therapy session and the typing that comes after. The second is the in-session experience. Running a video session from your phone means a small screen, a front-facing camera that’s six inches from your nose, and no good way to also show the whiteboard or pull up a clinical template. Running it from a laptop or desktop means you can have the client in one half of the screen, your notes in the other, and a template ready to pull in with one click. Mobile video isn’t impossible — Rivet does work on the phone for a video session if that’s all you have — but the desktop session room is built for clinical work in a way the mobile one isn’t trying to be.

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Cross-device sync

Everything that lives in Rivet — your conversations, voicemails, settings, templates, session history — syncs across every device you’ve signed in on. Read a voicemail on your phone at lunch, see it marked read on your laptop after. A few things stay on the device they were created on:
  • Practitioner-private notes (the side of session notes only you see) stay in the browser they were written in. They never sync to a server, which means they also never sync between devices. If you take private notes on your laptop, they’re on that laptop. The shared part of the note — the chart-ready paragraph — syncs.
  • Biometric unlock preference (Face ID, Touch ID, fingerprint) is per-device by design. Turning it on for your phone doesn’t affect your laptop.
  • Push notification subscriptions are per-device. Sign in on a new phone and you’ll need to grant notification permission again.
1

Install Rivet on your phone today

From the App Store (iOS) or Play Store (Android). Sign in with the same email you signed up with. Grant notification permission when prompted so you hear about new voicemails immediately.
2

Open Rivet in your laptop browser the same day

Go to next.getrivet.ca, sign in with the same email. You can save the page as a bookmark or “Install” it as a Progressive Web App (Chrome: the install icon in the address bar; Safari: Share → Add to Dock).
3

Use your phone for the days between sessions

Texting clients, returning missed calls, checking the inbox during a coffee break.
4

Switch to the laptop ten minutes before a session

Open the laptop. Pull up Rivet. Click into the conversation. Send your “Ready when you are” text. Let them join the waiting room. Run the session. Write the note.

Your first 10 minutes

The concrete checklist that gets both surfaces set up.

Notification preferences

Which devices ring, which stay silent, and how to tune that.