Pick your Rivet URL
The first card on the welcome screen has a
getrivet.ca/ prefix and a
blank slug field. Type the slug you want — see
Your Rivet URL for picking
guidance — and tap Save URL.This row ticks itself the moment you save. You don’t need to come
back and tap the checkbox.Get Rivet on your phone
If you signed up on a desktop, the welcome screen has App Store and
Play Store links in the install card. Tap whichever matches your
phone. Install Rivet, open it, sign in with the same email you used
at signup.You’ll need the app on your phone to take incoming calls and texts on
your new Rivet line. Without it, calls land in voicemail and texts
queue up until you open the laptop.Once you’ve signed in on your phone, come back to the welcome screen
and tap this row to tick it.
Open Rivet on your computer
If you signed up on your phone, do the reverse: open
next.getrivet.ca on your laptop and sign in with the same email.
The full video room, EMDR workspace, whiteboard, and note-taking
surfaces live on desktop; you’ll want them ready before your first
session.See Desktop vs. mobile for why
each surface earns its keep.Test your line
Open the Rivet app on your phone. From a second phone (or ask a
friend), call your new Rivet number. The call should ring through to
your phone with a Rivet-branded incoming-call screen. Answer, say
hello, hang up. That’s a working line.If the call goes to voicemail instead of ringing, double-check that
you’ve granted notification + microphone permissions to the Rivet
app, and that you’re signed in.Tap this row to tick it.
Test your waiting room with a colleague
Text your Rivet URL to a colleague — another therapist, a friend,
your partner — and ask them to open it on their phone. They appear
in your waiting room on your end; you let them in; you spend two
minutes saying hello on video; you end the session.See Testing with a colleague
for the full script.
Record your voicemail greeting
Go to Settings → Greeting on your phone. The default greeting is
polite and professional and works on day one. When you’re ready,
record your own — “Hi, you’ve reached Sarah Chen. I can’t come to
the phone right now. Leave a message and you’ll hear back from me
today or tomorrow morning.” Twenty seconds is plenty.Tap this row when your greeting is saved.
Set your auto-reply
Go to Settings → Auto-reply. The auto-reply is the text message
that goes to a caller immediately after they leave a voicemail. The
default is a good starting point; tailor the wording to match how
you sound — “Hi, this is Sarah Chen. I got your message and I’ll
text or call back today” reads better than the generic default.Tap this row when you’re happy with the wording.
What “done” looks like
Tap Continue to inbox once the seven rows are ticked. The welcome screen flips to your inbox, which is empty for now and will fill up the first time a client calls or texts. You can come back to the checklist at any time — there’s a persistent launcher in the bottom-right of the app that opens it. Your progress saves across devices, so the rows you ticked on your laptop are already ticked when you open the app on your phone.Before you run your first session
The seven rows above get the phone and inbox side of practice working. Before you actually book a client video session, read:- Your first session — what happens before, during, and after.
- Audio and video quality — one minute of setup that prevents most session-quality issues.
Related articles
Your first session
End-to-end walkthrough of your first real video session.
Testing with a colleague
The two-minute waiting-room test that doubles as a peer demo.