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If you’re a therapist, social worker, counsellor, or allied-health practitioner in private practice in Canada, Rivet is the place where your phone, your voicemails, your texts, your video sessions, your clinical templates, and your EMDR work all live in one app. Your clients reach you at one URL — getrivet.ca/your-name — and you handle every channel of communication from the same inbox.

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What you get on day one

  • A local Canadian phone number for your practice. Voice + SMS. Yours forever while you’re a Rivet customer.
  • A Rivet URL — getrivet.ca/your-name. Your clients save it once and use it forever to join sessions.
  • A shared inbox for voicemails and texts. Every missed call is transcribed, classified, and waiting — no listening through messages one by one.
  • An auto-reply that texts your clients back the moment they leave a voicemail, so nobody waits in silence while they wait to hear from you.
  • A waiting room at your URL. Clients click, see your name, and wait. You let them in when you’re ready.
  • A video session room with clinical templates, in-session whiteboard, and EMDR 2.0 built in.
You don’t change your existing phone system. You don’t migrate clients. You don’t ask anybody to download an app. You forward your missed calls to your new Rivet number, give clients your URL, and the rest sorts itself out.

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Who Rivet is for

Rivet is built for solo and small-team practitioners who want one tool for the communication side of practice. The typical Rivet practitioner is:
  • A therapist or counsellor in private practice
  • Seeing 10–40 clients per week
  • Using Jane, Owl, Practice Better, or a similar EHR for charting and scheduling
  • Tired of juggling a personal cell, a separate VoIP line, a generic video link, and a shared Google Doc of session notes
If you run a multi-practitioner group practice and need shared inboxes, team triage, and an SMS pipeline tuned for high call volume, that exists too — different surface, same backbone. Email hello@getrivet.ca and we’ll get you on the right track.

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What Rivet is not

Not your EHR

Rivet doesn’t chart, doesn’t schedule, doesn’t bill insurance. Jane and Owl do those things well; Rivet handles the parts they were never built for.

Not a phone-system swap

Your existing number, carrier, and personal phone all stay the way they are. Rivet adds a practice line — it doesn’t take anything away.

Not an AI receptionist

Rivet never picks up a live call. Your clients always hear your greeting, in your voice.

Not a generic video room

The video room is built for therapy — waiting room, EMDR, whiteboard, clinical templates — not Zoom in a different costume.

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What day one looks like

You finish the eight-question signup at getrivet.ca/start. A sign-in email lands within a minute. You tap it and you’re in. The first screen is the data processing agreement, on its own. Agree to it and you land on your Waiting Room — already yours, with the link you chose during signup sitting there ready. Copy it and you can have someone join you on video right away. Nothing is asked of you. Your practice line is set up within a few hours of signing up. The setup guide in the corner says so while it’s in progress, and the keypad shows the number once it’s ready. Everything else is yours immediately: the waiting room, a test session, your greeting, your auto-reply. When the number appears, save it to your contacts and you’re operational. Rivet emails you when something happens, not on a schedule. Signing up brings a short welcome with your room link in it, ready to send to a colleague. When your practice line is ready, another email arrives with the number in it. They come from Adam at Rivet, and replying to either of them reaches a person. The articles in this section walk you through each of those steps, one by one, in the order they happen.

Signing up

The eight questions and what each one is for.

Your first 10 minutes

The first screen, then the seven-step setup guide.