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The phone you keep in your pocket is the device that takes the call. Rivet’s native iOS and Android apps are how voicemails ring, how a client’s text wakes you up between sessions, and how you accept an incoming call without juggling tabs. The web app at next.getrivet.ca is the home for sessions — full video, side-by-side EMDR, screen share, the notes panel. The phone app is the home for everything that arrives between sessions.

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Where to get it

iOS — App Store

iPhone, iOS 16.4 or newer. Search the App Store for “Rivet for Therapists” and look for the indigo glyph.

Android — Play Store

Phone or tablet, Android 11 or newer. Same name, same indigo glyph.
If you’d rather not search, the welcome screen inside Rivet has a QR code on desktop and direct-tap links on mobile.

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Why install the native app at all

The browser version of Rivet works fine for reading the inbox and sending messages. What it can’t do:
  • Ring like a phone. Inbound calls and voicemails fire CallKit (iOS) or full-screen incoming-call UI (Android) the same way a regular phone would. The browser can’t intercept the OS lock screen.
  • Wake you up. Background push notifications work consistently on the native app; browser push has gaps depending on which browser the practitioner uses and whether the tab is open.
  • Take an outbound call from your contacts. The native app registers as a calling app, so tapping a phone number in your contacts surfaces “Call with Rivet” as an option.
If you only use the web app, the missed-call rate goes up. The phone app closes that gap.

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Signing in for the first time

The flow is intentionally low-friction — no password to type on a small keyboard.
1

Open the app and tap 'Sign in with email'

A single field appears asking for the email you used at signup.
2

Enter your email and tap Send

Rivet sends a one-tap sign-in link to that address (also known as a magic link).
3

Open the email on your phone, tap the link

iOS / Android Universal Links route the tap directly into the Rivet app — it doesn’t bounce to Safari or Chrome. You land signed in.
4

Accept the data processing agreement (DPA)

First sign-in only. The DPA is required before any PHI surface opens. Re-readable later under Account → Legal.
If the magic-link email doesn’t arrive in a minute, check spam. If it’s not there either, the troubleshooting page for magic-link delivery walks through the fixes.

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After sign-in

The app drops you on your inbox — same view as the web app, just shaped for the phone. The first time you receive a voicemail, you’ll also see a permission prompt asking for notification access; accept it so the OS can wake the app for incoming calls and voicemails. If you didn’t grant notification permission at signup and want to flip it on later: iOS Settings → Notifications → Rivet → toggle Allow Notifications. Android: Settings → Apps → Rivet → Notifications.

Open Rivet on your computer

Why sessions belong on a real keyboard and screen.

Your first 10 minutes

The setup loop from signup to a working line.

Test your line

Ring your Rivet number from another phone and confirm the call lands cleanly.

Calls not coming through

What to check when push notifications stop arriving.