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After you sign in, the welcome screen asks you to pick your Rivet URL. This is the identity moment of setup. The URL you pick — getrivet.ca/your-name — is the single address your clients use forever. They save it once, click it for every session, and never need to remember a meeting ID, a Zoom link, or an account login. This is yours for as long as you’re a Rivet customer.

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What your clients see when they visit your URL

Your URL is your waiting room. When a client opens getrivet.ca/your-name — by tapping the link in your text message, your email, or a bookmark — they land on a page that shows:
  • Your practice name
  • A “Join your session” button (or the join prompt your clients see)
  • Permission requests for their camera and microphone
  • A waiting state once they’ve joined, with a friendly note that you’ll let them in when you’re ready
You see them appear in real time on your side, and you click to let them into the session room. The waiting room is always at the same URL. Your client could have seen you weekly for six months and never need to ask “What’s the link this time?” — it’s the same page, every visit.

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Picking your slug

On the welcome screen, the slug picker shows a live getrivet.ca/ prefix with a blank field after it. Type the slug you want; Rivet checks availability as you type and tells you whether it’s taken. Picking guidance:
  • Use the shortest form of your name that’s still recognisable. getrivet.ca/sarah-chen reads fine. getrivet.ca/dr-sarah-elizabeth-chen-rsw is too long to remember and too tall on a business card.
  • Hyphens are allowed, spaces aren’t. Lowercase only. Letters, numbers, and hyphens.
  • Prefer your name over your practice name if you’re a solo practitioner. Clients refer to you as a person; the URL should match.
  • If your name is common, add a city or modality. getrivet.ca/sarah-chen-emdr is unambiguous. getrivet.ca/john-smith is going to be taken.
Print materials get stale fast. Pick a slug you can live with for years — business cards, intake emails, and your website’s “Book a session” link will all point at it.

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Claiming it

Tap Save URL once you’ve got one you like and Rivet’s marked it available. The slug is committed; the welcome screen ticks “Pick your Rivet URL” off the activation checklist.

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Can you change it later

Once. Rivet lets you change your slug a single time after you claim it, which catches the most common case — you picked something in a hurry during signup and you want a cleaner version once you’ve sat with it for a few days. After that, the slug is locked. The lock isn’t arbitrary. Every time you change your URL, every printed card, intake email, calendar invite, and “Sarah’s video link” note your clients keep around stops working. Treat the first change as a do-over; treat the locked state as a feature. If you absolutely need to change your slug after the one-time swap is used, email hello@getrivet.ca.

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How clients usually save it

The fastest pattern: text the URL to each client during their first appointment confirmation. iOS and Android both let them tap and hold the link to add it to their home screen as a one-tap icon. From then on, “opening Sarah” is a single tap on the home screen — no app, no login, no lost link. A close second: include the URL as the “Meeting location” in the calendar invite you send for each session. Most clients tap the link straight from their calendar app on the day of the session.

Your first session

End-to-end — sharing your URL, the pre-join screen, in-session controls.

Clients need no app

Why your clients can join straight from a browser, no install.