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Once your line is live, the fastest way to know it’s working is to ring it yourself from another phone. The whole loop takes about five minutes and proves push notifications, voicemail recording, transcription, and auto-reply are firing end-to-end. If you don’t have a second phone handy, ask a colleague — the same test doubles as a chance to introduce them to Rivet.

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Before you start

Two things should already be true:
  • The native app is installed on your phone and you’re signed in. Without the app, push notifications and the in-app incoming-call UI don’t have a destination. See Install the Rivet app.
  • Your practice line is ready. It’s set up within a few hours of signing up; while the keypad still says Rivet Line — setting up, there’s nothing to call yet. Do the other setup steps first and come back. You don’t have to keep checking — an email arrives with the number in it the moment the line is ready.
If both are true, your Rivet number is on the keypad; you can also find it any time under Settings → Phone.

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The test loop

1

Pull your Rivet number

Welcome screen, Settings → Phone, or the practice line section in the inbox header — all three show the same +1 number.
2

From a different phone, dial it

The phone needs to be one not signed into your Rivet account. A colleague’s phone, your partner’s phone, your old line — anything that won’t be intercepted by the Rivet app routing to itself.
3

Expected: your phone rings the same way a regular call does

The OS treats it like a phone call. The practice name shows as the caller (it’s actually the OTHER phone calling YOU, but the UI shape is “Rivet — incoming”).
4

Don't pick up. Let it go to voicemail

Your custom greeting plays if you’ve recorded one; otherwise the Rivet default greeting plays. Speak for 15-30 seconds on the caller side — long enough to test transcription.
5

Hang up. Expected, within 5-15 seconds:

  • A push notification lands on your Rivet phone — “New voicemail from the calling number”.
  • The inbox shows a new row with the voicemail at the top.
  • The transcription appears under the row within a few seconds of the recording finishing.
  • An auto-reply text is sent back to the calling number — check the calling phone’s SMS app to confirm.
6

Tap the inbox row → listen to the recording

Audio playback works; the transcription updates a few seconds after if it was still processing.
If all six expected outcomes fire, the line is working end-to-end.

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Or test it with a text

Texting works as a check too, and it needs no second person. Send a text from your Rivet number to your own phone, or text your Rivet number from another phone — either direction proves the line carries messages, and either one marks Test your line complete on your setup checklist. The call loop above is still the fuller test. It’s the only one that exercises voicemail, transcription and the auto-reply. A text confirms the line is live; the call confirms everything that happens after it.

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What to do if a step doesn’t fire

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Why this matters

If your line ever stops working, this is the same loop you’ll run to diagnose it. Train your fingers on it now while there’s no pressure; the muscle memory carries over. A weekly run of this test (Monday morning takes 90 seconds) catches any silent breakage before a real client hits it.

Install the Rivet app

The native phone app is what rings.

How voicemail works

The full lifecycle of an incoming voicemail.

Auto-reply explained

What the caller sees within seconds of leaving a voicemail.

Calls not coming through

Push permission, Do Not Disturb, weak network at the call window.