Bringing your number to Rivet

You can keep the phone number your clients already have. Rivet moves it from your current provider: you upload your latest phone bill, check the details, and sign, on your computer. Most moves take one to three weeks.

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What to have ready

Every move needs your latest phone bill. What else depends on the kind of phone you’re bringing.

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A cell phone

• Your transfer PIN, if your provider gives you one. Most cell providers do: you’ll find it in your provider’s app or account, or by asking them. If you don’t have one, tick My provider doesn’t use a PIN. If your provider turns out to need it, we’ll let you know and you can sign again with it.
• If your plan is prepaid, the phone’s IMEI. Dial *#06# on the phone to see it.
• iPhone: turn the number off in Messages and FaceTime before move day. Android: turn off chat features in your messaging app. Otherwise clients’ texts keep going to the old phone.
• If this is also your personal cell, ask your provider what happens to the phone after the number moves.

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A landline

• The service address exactly as it’s printed on your bill. That’s where the line is installed, and it can differ from your mailing address.
• If your internet comes on the same line, it can be cut when the number moves. Ask your provider to keep your internet on its own before you start.

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An office phone system

• Your account number, and your transfer PIN if your provider uses one.
• Ask your provider whether moving the number or cancelling has a fee under your contract.

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A phone app

• Your account number, and a PIN if the app uses one.
• Google Voice: your transfer PIN is required.
• Ask your app whether it releases numbers and whether there’s a fee.
• Numbers from a directory or listing service usually belong to that service. Ask them before you start.

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Upload your bill

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Check and sign

The form opens with what Rivet read from your bill. Anything marked Please check this one is worth a second look. Every detail needs to match your bill exactly: your provider compares them with their own records. When the service address is marked, compare it with your bill, then choose This is correct, or Edit to fix it.

1. Check your First name and Last name, the service address and the account number. If the phone service is in your practice’s name, add the Business name too.
2. Choose your current provider.
3. Type your transfer PIN if your provider gives you one. If you don’t have one, tick My provider doesn’t use a PIN.
4. Sign in the box with your mouse, trackpad or finger. The form is signed in your first and last name.
5. Tick I’m the account holder, or I can show I’m allowed to move this number., then choose Sign and send.

Not sure what a box means? Select the i beside it. The service address needs to be the street where the phone is used, not a PO Box. We prepare the request to your provider and let you know when it’s on its way. For a cell phone, the next screen reminds you to turn off iMessage and FaceTime on the number Before move day. Your signed form is valid for 30 days. If it hasn’t gone to your provider within 25 days, we’ll email you to sign again. On your computer, choose Sign again. Your details are saved: type your PIN again if you have one, then sign.

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While your provider reviews it

If your number is a cell phone or a phone app, your provider may text you to approve the move, at any hour. Reply within 90 minutes, or the move is cancelled. Keep your phone with you, and make sure texts from your provider aren’t blocked. If your provider sends the request back, the banner says so; open it to see their reason. On your computer, choose Edit and sign again, check your details against your bill, and sign. On your phone, the banner shows Finish on your computer instead. Video sessions work the whole time. Clients join from your Rivet link.

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On move day

Calls to your number start ringing in Rivet. Texts usually follow within minutes, and can take up to 3 business days; until then, some may still reach your old phone. When calls and texts both work, we’ll email you to say the move is done. Then you can cancel your old phone service.

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911

Rivet can’t call 911. In an emergency, call from your phone’s own dialer.

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Your bill and your form

Your bill and your signed form are kept in your private Rivet account until 30 days after the move is done or cancelled, then deleted. The details Rivet read from your bill are deleted as soon as you sign; your signed form keeps them, for the same 30 days after the move is done or cancelled.